Current Status: Parchment is UP
We checked the official Parchment status page for updates 1 min, 6 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-09-01 02:00 | Parchment Stack Cluster Maintenance | none | 0 second | THIS IS A SCHEDULED EVENT Sep 1, 02:00 - 06:00 UTCAug 26, 18:34 UTCScheduled - We will be performing an infrastru...read more |
| 2025-08-25 14:48 | Recruit Fails to Load (ClientSide Error) | minor | 21 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-19 16:06 | Parchment Recruit Login | none | 16 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-23 19:49 | SPEEDE Transcript and Acknowledgement Delays | none | 0 second | Due to processing issues on the SPEEDE server transcripts and acknowledgements may be delayed. We're coordinating...read more |
| 2025-07-21 18:50 | Order processing times | none | 24 hrs, 53 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-09 16:55 | Parchment Phone Support - Intermittent Issues resulting in stalled routing of calls | minor | 49 hrs, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-03 15:39 | Triage Troubleshooting | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2025-07-03 00:49 | Intermittent Login and Page Load Issues | minor | 10 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-30 17:51 | Triage Troubleshooting | maintenance | 3 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-25 21:02 | Investigating issues with Failing Payments | major | 21 hrs, 21 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-14 11:15 | Issues with support.parchment.com | minor | 278 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-14 06:00 | [Scheduled] Regular Maintenance | maintenance | 4 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-09 16:54 | Parchment.com Frontend Load Time Delay | none | 5 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-02 19:45 | Seasonal volume: Transcript Order Processing | none | 557 hrs, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-29 23:00 | Payment Processing errors reported | none | 0 second | May 29, 23:00 UTCResolved - This incident has been resolved.May 28, 12:16 UTCMonitoring - A fix has been implemen...read more |
| 2025-05-29 23:00 | Delay in screen response time | none | 0 second | May 29, 23:00 UTCResolved - This incident has been resolved.May 28, 12:16 UTCMonitoring - A fix has been implemen...read more |
| 2025-05-28 12:16 | Maintenance Mode | none | 0 second | May 28, 12:16 UTCResolved - This incident has been resolved.May 28, 00:32 UTCInvestigating - Performance may be i...read more |
| 2025-05-20 18:39 | Increased number of errors being reporting in the "In Process" queue | none | 0 second | May 20, 18:39 UTCResolved - This incident has been resolved.May 20, 15:13 UTCIdentified - We are currently workin...read more |
| 2025-05-07 20:16 | Intermittent Login Delay | none | 0 second | May 7, 20:16 UTCResolved - This incident has been resolved.May 7, 19:59 UTCMonitoring - A fix has been implemen...read more |
| 2025-05-01 08:05 | Credentials-inc.com Connectivity Issues | none | 0 second | May 1, 08:05 UTCResolved - This incident has been resolved.May 1, 04:45 UTCIdentified - We have identified the ...read more |
| 2025-04-23 15:24 | Longer than normal backlogs in International Customs Offices | -32 second | No description | |
| 2025-04-17 14:01 | Add Verified ID Error | none | 0 second | Apr 17, 14:01 UTCResolved - This incident has been resolved.Apr 16, 22:00 UTCMonitoring - A fix has been implemen...read more |
| 2025-04-12 20:46 | Parchment Stack Cluster Maintenance | none | 0 second | Apr 12, 20:46 UTCCompleted - The scheduled maintenance has been completed.Apr 12, 20:21 UTCVerifying - Verificati...read more |
| 2025-04-07 14:30 | Phone system is experiencing technical difficulties | none | 0 second | Apr 7, 14:30 UTCResolved - This incident has been resolved.Apr 7, 13:55 UTCInvestigating - Phone system is expe...read more |
| 2025-04-02 14:44 | Reports of delays in website response times | none | 0 second | Apr 2, 14:44 UTCResolved - This incident has been resolved.Apr 1, 19:59 UTCMonitoring - A fix has been implemen...read more |
| 2025-03-29 22:29 | Parchment Stack Cluster Maintenance | none | 0 second | Mar 29, 22:29 UTCCompleted - The scheduled maintenance has been completed.Mar 29, 22:04 UTCVerifying - Verificati...read more |
| 2025-03-25 18:56 | Error when signing into Parchment | none | 0 second | Mar 25, 18:56 UTCResolved - This incident has been resolved.Mar 25, 18:47 UTCInvestigating - We are currently inv...read more |
| 2025-03-08 16:22 | Regular Maintenance | none | 0 second | Mar 8, 16:22 UTCCompleted - The scheduled maintenance has been completed.Mar 8, 14:00 UTCIn progress - Schedule...read more |
| 2025-02-18 17:29 | Parchment.com 404/Loading Errors | minor | 41 mins | Parchment.com is operating nominally, this incident has concludedParchment.com is operating nominally, this incident has concluded |
| 2025-02-17 20:10 | Phone Support 2/18/2025 | none | 0 second | Parchment Phone Support will be temporarily unavailable from 11 AM - 12 PM EST on Tuesday February 18th, 2025 for...read more |
| 2025-02-12 16:42 | Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025. | none | 0 second | Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025. |
| 2025-02-10 13:45 | Parchment Website Returning 404 Error | major | 2 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-08 21:47 | [Scheduled] Application Deployment Maintenance | maintenance | 0 second | Scheduled maintenance is still in progress. We will provide updates as necessary.Scheduled maintenance is still in progress. We will provide updates as necessary. |
| 2025-02-08 14:04 | Regular Maintenance | none | 2 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-30 15:56 | Happy New Year | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2025-01-16 16:54 | Parchment Closed 1/20/2025 | none | 118 hrs, 51 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-11 13:00 | [Scheduled] Regular Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-09 15:25 | USPS Suspended Services 1/9/25 | major | 0 second | The United States Postal Service (USPS) will suspend regular mail service Thursday January 9th, to honor former P...read more |
| 2025-01-07 17:47 | Intermittent Site Slowness | minor | 24 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-06 15:15 | Parchment Print & Mail Delayed One Business Day 1/6/2025 | major | 50 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-03 21:09 | Parchment website returning 502 Gateway Error | major | 6 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-22 17:21 | Parchment Holiday Closure 11/28 and 11/29 | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-12-17 19:43 | Upcoming Holiday Closures | none | 308 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-07 19:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-09 14:00 | Regular Maintenance | none | 2 hrs, 1 min | This incident has been resolved.This incident has been resolved. |
| 2024-11-08 14:00 | Parchment Receive Data Automation issue Under Investigation | minor | 73 hrs, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-28 19:58 | Slowness when logging into parchment.com | minor | 3 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-28 18:08 | Phone System Upgrade October 31st | minor | 73 hrs, 32 mins | Our phone system upgrade has been completed and support is now available.Our phone system upgrade has been completed and support is now available. |
| 2024-10-16 13:36 | Issue with Order Details screen in Parchment Award | major | 2 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-15 16:50 | 10/15/2024 - Company Wide Meeting - Administrative Phone Support Unavailable (4:45 PM CST - 6:15 PM ... | none | 5 hrs, 41 mins | This incident has been resolved.This incident has been resolved. |