Current Status: Parchment is UP
We checked the official Parchment status page for updates 5 mins, 2 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-14 11:15 | Issues with support.parchment.com | minor | 0 second | We are currently investigating an issue with support.parchment.com.We are currently investigating an issue with support.parchment.com. |
| 2025-06-14 06:00 | [Scheduled] Regular Maintenance | maintenance | 4 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-09 16:54 | Parchment.com Frontend Load Time Delay | none | 5 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-02 19:45 | Seasonal volume: Transcript Order Processing | none | 0 second | Due to seasonal transcript order volumes, please allow extra time for the application to process your institution...read more |
| 2025-05-28 00:32 | Maintenance Mode | none | 11 hrs, 44 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-27 18:11 | Delay in screen response time | none | 52 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-27 16:42 | Payment Processing errors reported | none | 54 hrs, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-20 15:13 | Increased number of errors being reporting in the "In Process" queue | none | 3 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-07 19:44 | Intermittent Login Delay | minor | 32 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-01 01:57 | Credentials-inc.com Connectivity Issues | major | 6 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-23 15:24 | Longer than normal backlogs in International Customs Offices | none | 0 second | We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for Internati...read more |
| 2025-04-16 21:06 | Add Verified ID Error | none | 16 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-12 18:00 | [Scheduled] Parchment Stack Cluster Maintenance | maintenance | 2 hrs, 46 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-07 13:55 | Phone system is experiencing technical difficulties | minor | 35 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-02 14:44 | Reports of delays in website response times | none | 0 second | Apr 2, 14:44 UTCResolved - This incident has been resolved.Apr 1, 19:59 UTCMonitoring - A fix has been implemen...read more |
| 2025-03-29 22:29 | Parchment Stack Cluster Maintenance | none | 0 second | Mar 29, 22:29 UTCCompleted - The scheduled maintenance has been completed.Mar 29, 22:04 UTCVerifying - Verificati...read more |
| 2025-03-25 18:56 | Error when signing into Parchment | none | 0 second | Mar 25, 18:56 UTCResolved - This incident has been resolved.Mar 25, 18:47 UTCInvestigating - We are currently inv...read more |
| 2025-03-08 16:22 | Regular Maintenance | none | 0 second | Mar 8, 16:22 UTCCompleted - The scheduled maintenance has been completed.Mar 8, 14:00 UTCIn progress - Schedule...read more |
| 2025-02-18 18:10 | Parchment.com 404/Loading Errors | none | 0 second | Feb 18, 18:10 UTCResolved - Parchment.com is operating nominally, this incident has concludedFeb 18, 17:47 UTCMon...read more |
| 2025-02-17 20:10 | Phone Support 2/18/2025 | none | 0 second | Parchment Phone Support will be temporarily unavailable from 11 AM - 12 PM EST on Tuesday February 18th, 2025 for...read more |
| 2025-02-12 16:42 | Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025. | none | 0 second | Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025. |
| 2025-02-10 16:37 | Parchment Website Returning 404 Error | none | 0 second | Feb 10, 16:37 UTCResolved - This incident has been resolved.Feb 10, 15:58 UTCMonitoring - A fix has been implemen...read more |
| 2025-02-08 21:47 | [Scheduled] Application Deployment Maintenance | maintenance | 0 second | Scheduled maintenance is still in progress. We will provide updates as necessary.Scheduled maintenance is still in progress. We will provide updates as necessary. |
| 2025-02-08 16:28 | Regular Maintenance | none | 0 second | Feb 8, 16:28 UTCResolved - This incident has been resolved.Feb 8, 14:04 UTCInvestigating - We will be undergoin...read more |
| 2025-01-30 15:56 | Happy New Year | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2025-01-21 15:45 | Parchment Closed 1/20/2025 | none | 0 second | Jan 21, 15:45 UTCResolved - This incident has been resolved.Jan 16, 16:54 UTCMonitoring - Parchment will be close...read more |
| 2025-01-11 17:00 | Regular Maintenance | none | 0 second | Jan 11, 17:00 UTCCompleted - The scheduled maintenance has been completed.Jan 11, 13:00 UTCIn progress - Schedule...read more |
| 2025-01-09 15:25 | USPS Suspended Services 1/9/25 | major | 0 second | The United States Postal Service (USPS) will suspend regular mail service Thursday January 9th, to honor former P...read more |
| 2025-01-08 18:11 | Intermittent Site Slowness | none | 0 second | Jan 8, 18:11 UTCResolved - This incident has been resolved.Jan 7, 22:38 UTCMonitoring - A fix has been implemen...read more |
| 2025-01-08 18:10 | Parchment Print & Mail Delayed One Business Day 1/6/2025 | none | 0 second | Jan 8, 18:10 UTCResolved - This incident has been resolved.Jan 7, 15:35 UTCUpdate - We are continuing to monito...read more |
| 2025-01-04 04:08 | Parchment website returning 502 Gateway Error | none | 0 second | Jan 4, 04:08 UTCResolved - This incident has been resolved.Jan 3, 22:00 UTCMonitoring - A fix has been implemen...read more |
| 2024-12-22 17:21 | Parchment Holiday Closure 11/28 and 11/29 | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-12-17 19:43 | Upcoming Holiday Closures | none | 308 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-07 19:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-09 14:00 | Regular Maintenance | none | 2 hrs, 1 min | This incident has been resolved.This incident has been resolved. |
| 2024-11-08 14:00 | Parchment Receive Data Automation issue Under Investigation | minor | 73 hrs, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-28 19:58 | Slowness when logging into parchment.com | minor | 3 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-28 18:08 | Phone System Upgrade October 31st | minor | 73 hrs, 32 mins | Our phone system upgrade has been completed and support is now available.Our phone system upgrade has been completed and support is now available. |
| 2024-10-16 13:36 | Issue with Order Details screen in Parchment Award | major | 2 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-15 16:50 | 10/15/2024 - Company Wide Meeting - Administrative Phone Support Unavailable (4:45 PM CST - 6:15 PM ... | none | 5 hrs, 41 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-12 13:00 | [Scheduled] Regular Maintenance | maintenance | 2 hrs, 5 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-28 18:47 | Parchment Closed 9/2 | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-09-14 13:00 | [Scheduled] Regular Maintenance | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-06 10:33 | RoboRegistrar System Incident | major | 2 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-06 03:00 | [Scheduled] RoboRegistrar Emergency Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 16:49 | Receive Library not loading and displaying error message | minor | 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-31 19:00 | [Scheduled] SFTP Maintenance | maintenance | 1 hr, 49 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-21 12:33 | Credentials-Inc Service Interruption | none | 48 mins | Service has been restored to the credentials-inc platform.Service has been restored to the credentials-inc platform. |
| 2024-08-20 20:56 | Delay with files coming into Parchment | none | 1 hr, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-13 16:16 | 8/13/2024 - Company Wide Meeting - Administrative Phone Support Unavailable (4:45 PM CST - 6:15 PM ... | minor | 6 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |