Current Status: Parchment is UP
We checked the official Parchment status page for updates 1 min, 10 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-16 21:06 | Add Verified ID Error | none | 16 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-12 18:00 | [Scheduled] Parchment Stack Cluster Maintenance | maintenance | 2 hrs, 46 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-07 13:55 | Phone system is experiencing technical difficulties | minor | 35 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-02 14:44 | Reports of delays in website response times | none | 0 second | Apr 2, 14:44 UTCResolved - This incident has been resolved.Apr 1, 19:59 UTCMonitoring - A fix has been implemen...read more |
| 2025-03-29 22:29 | Parchment Stack Cluster Maintenance | none | 0 second | Mar 29, 22:29 UTCCompleted - The scheduled maintenance has been completed.Mar 29, 22:04 UTCVerifying - Verificati...read more |
| 2025-03-25 18:56 | Error when signing into Parchment | none | 0 second | Mar 25, 18:56 UTCResolved - This incident has been resolved.Mar 25, 18:47 UTCInvestigating - We are currently inv...read more |
| 2025-03-08 16:22 | Regular Maintenance | none | 0 second | Mar 8, 16:22 UTCCompleted - The scheduled maintenance has been completed.Mar 8, 14:00 UTCIn progress - Schedule...read more |
| 2025-02-18 18:10 | Parchment.com 404/Loading Errors | none | 0 second | Feb 18, 18:10 UTCResolved - Parchment.com is operating nominally, this incident has concludedFeb 18, 17:47 UTCMon...read more |
| 2025-02-17 20:10 | Phone Support 2/18/2025 | none | 0 second | Parchment Phone Support will be temporarily unavailable from 11 AM - 12 PM EST on Tuesday February 18th, 2025 for...read more |
| 2025-02-12 16:42 | Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025. | none | 0 second | Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025. |
| 2025-02-10 16:37 | Parchment Website Returning 404 Error | none | 0 second | Feb 10, 16:37 UTCResolved - This incident has been resolved.Feb 10, 15:58 UTCMonitoring - A fix has been implemen...read more |
| 2025-02-08 21:47 | [Scheduled] Application Deployment Maintenance | maintenance | 0 second | Scheduled maintenance is still in progress. We will provide updates as necessary.Scheduled maintenance is still in progress. We will provide updates as necessary. |
| 2025-02-08 16:28 | Regular Maintenance | none | 0 second | Feb 8, 16:28 UTCResolved - This incident has been resolved.Feb 8, 14:04 UTCInvestigating - We will be undergoin...read more |
| 2025-01-21 15:45 | Parchment Closed 1/20/2025 | none | 0 second | Jan 21, 15:45 UTCResolved - This incident has been resolved.Jan 16, 16:54 UTCMonitoring - Parchment will be close...read more |
| 2025-01-11 17:00 | Regular Maintenance | none | 0 second | Jan 11, 17:00 UTCCompleted - The scheduled maintenance has been completed.Jan 11, 13:00 UTCIn progress - Schedule...read more |
| 2025-01-09 15:25 | USPS Suspended Services 1/9/25 | major | 0 second | The United States Postal Service (USPS) will suspend regular mail service Thursday January 9th, to honor former P...read more |
| 2025-01-08 18:11 | Intermittent Site Slowness | none | 0 second | Jan 8, 18:11 UTCResolved - This incident has been resolved.Jan 7, 22:38 UTCMonitoring - A fix has been implemen...read more |
| 2025-01-08 18:10 | Parchment Print & Mail Delayed One Business Day 1/6/2025 | none | 0 second | Jan 8, 18:10 UTCResolved - This incident has been resolved.Jan 7, 15:35 UTCUpdate - We are continuing to monito...read more |
| 2025-01-04 04:08 | Parchment website returning 502 Gateway Error | none | 0 second | Jan 4, 04:08 UTCResolved - This incident has been resolved.Jan 3, 22:00 UTCMonitoring - A fix has been implemen...read more |
| 2025-01-03 21:10 | Happy New Year | none | 0 second | Jan 3, 21:10 UTCResolved - This incident has been resolved.Dec 30, 15:56 UTCInvestigating - Parchment support an...read more |
| 2024-12-30 15:55 | Upcoming Holiday Closures | none | 0 second | Dec 30, 15:55 UTCResolved - This incident has been resolved.Dec 17, 19:43 UTCInvestigating - Parchment support an...read more |
| 2024-12-07 23:00 | Scheduled Database Maintenance | none | 0 second | Dec 7, 23:00 UTCCompleted - The scheduled maintenance has been completed.Dec 7, 22:31 UTCVerifying - Verificati...read more |
| 2024-12-06 22:42 | Parchment Holiday Closure 11/28 and 11/29 | none | 0 second | Dec 6, 22:42 UTCResolved - This incident has been resolved.Nov 22, 17:21 UTCInvestigating - Parchment will be cl...read more |
| 2024-11-11 15:28 | Parchment Receive Data Automation issue Under Investigation | none | 0 second | Nov 11, 15:28 UTCResolved - This incident has been resolved.Oct 8, 16:02 UTCMonitoring - A fix has been implemen...read more |
| 2024-11-09 16:01 | Regular Maintenance | none | 0 second | Nov 9, 16:01 UTCResolved - This incident has been resolved.Nov 9, 14:00 UTCInvestigating - We will be undergoin...read more |
| 2024-10-31 19:40 | Phone System Upgrade October 31st | none | 0 second | Oct 31, 19:40 UTCResolved - Our phone system upgrade has been completed and support is now available.Oct 28, 18:0...read more |
| 2024-10-28 23:03 | Slowness when logging into parchment.com | none | 0 second | Oct 28, 23:03 UTCResolved - This incident has been resolved.Oct 28, 20:38 UTCMonitoring - We have implemented a f...read more |
| 2024-10-16 16:18 | Issue with Order Details screen in Parchment Award | none | 0 second | Oct 16, 16:18 UTCResolved - This incident has been resolved.Oct 16, 15:35 UTCMonitoring - A fix has been implemen...read more |
| 2024-10-15 22:31 | 10/15/2024 - Company Wide Meeting - Administrative Phone Support Unavailable (4:45 PM CST - 6:15 PM ... | none | 0 second | Oct 15, 22:31 UTCResolved - This incident has been resolved.Oct 15, 16:50 UTCIdentified - Administrative Phone Su...read more |
| 2024-10-12 13:00 | [Scheduled] Regular Maintenance | maintenance | 2 hrs, 5 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-28 18:47 | Parchment Closed 9/2 | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-09-14 13:00 | [Scheduled] Regular Maintenance | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-06 10:33 | RoboRegistrar System Incident | major | 2 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-06 03:00 | [Scheduled] RoboRegistrar Emergency Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 16:49 | Receive Library not loading and displaying error message | minor | 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-31 19:00 | [Scheduled] SFTP Maintenance | maintenance | 1 hr, 49 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-21 12:33 | Credentials-Inc Service Interruption | none | 48 mins | Service has been restored to the credentials-inc platform.Service has been restored to the credentials-inc platform. |
| 2024-08-20 20:56 | Delay with files coming into Parchment | none | 1 hr, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-13 16:16 | 8/13/2024 - Company Wide Meeting - Administrative Phone Support Unavailable (4:45 PM CST - 6:15 PM ... | minor | 6 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-10 13:00 | [Scheduled] Regular Maintenance | maintenance | 4 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-25 14:24 | Company Wide Meeting | minor | 22 mins | Thank you for your patience. We were able to complete our meeting quickly and all support services are now operat...read more |
| 2024-07-24 14:26 | Unable to edit recipient details in Diploma Services. | minor | 2 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-16 15:27 | 7/16/2024 - Company Wide Meeting - Administrative Phone Support Unavailable (4:45 PM CST - 6:15 PM ... | none | 8 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-15 20:27 | Partial Service Interruption | none | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-15 13:04 | Issues with Issuing Awards | major | 0 second | We are currently investigating an issue with issuing Award credentials.We are currently investigating an issue with issuing Award credentials. |
| 2024-07-15 06:20 | RoboRegistrar Connectivity Issues | minor | 9 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-13 19:00 | [Scheduled] Parchment Stack Cluster Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-13 13:00 | [Scheduled] Regular Maintenance | maintenance | 2 hrs, 20 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-01 18:16 | Delays signing into Parchment | minor | 8 hrs, 46 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-01 15:39 | Parchment Closed 7/4/2024 | none | 95 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |