Current Status: Proxyclick is UP
We checked the official Proxyclick status page for updates 5 mins ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-05-14 16:41 | S2 - Issues in the download and printing of badges | major | 38 hrs, 30 mins | We are pleased to inform you that the issue concerning the missing downloads for Visitor has been successfully re...read more |
| 2025-05-05 14:14 | S2 - All Access Control Systems are down, ACS Extender showing as offline | major | 22 hrs, 31 mins | We are pleased to inform you that the issue with the Access Control System for Visitor has been resolved. Our int...read more |
| 2025-04-19 05:30 | [Scheduled] Planned Maintenance Notification | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-05 03:30 | [Scheduled] Scheduled Maintenance Notification | maintenance | 8 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-11 23:30 | S2 - Intermittent SSO Service Error | none | 0 second | Feb 11, 23:30 UTCResolved - Users were getting Service Unavailable error while trying to access Eptura Visitor vi...read more |
| 2024-11-18 16:22 | S2- Elevated response times in the admin dashboard | none | 0 second | Nov 18, 16:22 UTCResolved - We are pleased to share that this incident is resolved as we have confirmed full rest...read more |
| 2024-10-29 08:23 | S2 - Slowness in Access Control Systems | none | 0 second | Oct 29, 08:23 UTCResolved - We are pleased to inform you that the issue with Access Control Systems has been reso...read more |
| 2024-10-26 08:30 | Scheduled maintenance | none | 0 second | Oct 26, 08:30 UTCCompleted - The scheduled maintenance has been completed.Oct 26, 04:30 UTCIn progress - Schedule...read more |
| 2024-10-22 08:17 | S2 - All On Premise Access Control Systems are down | none | 0 second | Oct 22, 08:17 UTCResolved - We are pleased to inform you that the issue has now been resolved. Our teams have com...read more |
| 2024-10-09 05:18 | Elevated response times in Proxyclick admin dashboard | none | 0 second | Oct 9, 05:18 UTCResolved - We are pleased to share that this incident is resolved as we have confirmed full rest...read more |
| 2024-10-08 14:00 | Important Notice: Emergency Maintenance Scheduled | none | 0 second | Oct 8, 14:00 UTCCompleted - The scheduled maintenance has been completed.Oct 8, 13:30 UTCIn progress - Schedule...read more |
| 2024-09-15 17:12 | Proxyclick user authentication failures | none | 0 second | Sep 15, 17:12 UTCResolved - We are pleased to share that this incident is resolved. We will publish our root cau...read more |
| 2024-08-14 17:44 | S2 - Elevated response times in the admin dashboard | none | 0 second | Aug 14, 17:44 UTCResolved - This incident has been resolved.Aug 14, 11:42 UTCUpdate - Standard application monito...read more |
| 2024-08-02 21:43 | Elevated response times in Proxyclick admin dashboard | none | 0 second | Aug 2, 21:43 UTCResolved - We are pleased to share that this incident is resolved as we have confirmed full rest...read more |
| 2024-08-01 21:33 | Proxyclick platform authentication failures | none | 0 second | Aug 1, 21:33 UTCResolved - We have completed remediation and confirmed that all queues have returned to normal v...read more |
| 2024-07-29 15:38 | Delayed receipt of notification mail | none | 0 second | Jul 29, 15:38 UTCResolved - All notifications have been sent without delay as expected since 11:55 CETJul 29, 10:...read more |
| 2024-07-01 11:17 | Kiosk app unable to activate | none | 0 second | Jul 1, 11:17 UTCResolved - An issue was identified with the Proxyclick kiosk app, the app was unable to activate...read more |
| 2024-06-15 07:00 | Scheduled maintenance | none | 0 second | Jun 15, 07:00 UTCCompleted - The scheduled maintenance has been completed.Jun 15, 04:00 UTCIn progress - Schedule...read more |
| 2024-03-12 10:45 | Degraded response time and intermittent authentication failures | none | 0 second | Mar 12, 10:45 UTCResolved - Following the deployment of an API update, between 09:20 to 10:00 CET the web applica...read more |
| 2024-02-21 18:31 | Users may be unable to access the Dashboard | none | 0 second | Feb 21, 18:31 UTCResolved - Incident resolved, no further errors recorded from 13:12 CET onwards.Feb 21, 12:20 UT...read more |
| 2024-01-11 06:21 | Visitor logbook - Visit data export functionality | none | 0 second | Jan 11, 06:21 UTCResolved - No further issues have been observed or reported after the earlier update. This incid...read more |
| 2023-11-21 16:29 | Kiosk not loading | none | 0 second | Nov 21, 16:29 UTCResolved - The fix is now released. The latest app version 4.1.13 is now available, please updat...read more |
| 2023-06-14 17:05 | Experiencing Timeouts | none | 0 second | Jun 14, 17:05 UTCResolved - All API nodes are continuing to operate normally and this incident is now resolved.Ju...read more |
| 2023-06-14 17:03 | Proxyclick by Eptura - Users may be unable to register Visitors via Calendar integrations | none | 0 second | Jun 14, 17:03 UTCResolved - We have confirmed that the deployed solution is working for all customers and are clo...read more |
| 2023-06-01 04:00 | Users are unable to log into the web application | none | 0 second | Jun 1, 04:00 UTCResolved - This incident is now resolved. Post-mortem to come.Jun 1, 04:00 UTCResolved - This incident is now resolved. Post-mortem to come. |
| 2023-05-25 03:30 | Intermittent failures of Login Attempts for Dashboard | none | 0 second | We are currently investigating this issue.We are currently investigating this issue. |
| 2023-05-17 12:45 | Degraded performance of ipad app kiosk | major | 2 hrs, 44 mins | This incident has been resolved. RCA to come.This incident has been resolved. RCA to come. |
| 2023-03-28 10:53 | Proxyclick is unavailable | critical | 2 hrs, 15 mins | This incident has been resolved, post-mortem to comeThis incident has been resolved, post-mortem to come |
| 2023-02-15 15:33 | Proxyclick by Eptura - Users Unable to Authenticate to Web Application/Dashboard | none | 0 second | Proxyclick by Eptura Detailed Root Cause Analysis (RCA) – S1 Event 2023-02-15 On February 15, 2023, at 15:33 UTC,...read more |
| 2023-02-13 16:43 | Proxyclick by Eptura - Users Unable to Access Web Application/Dashboard | major | 0 second | Proxyclick by Eptura Detailed Root Cause Analysis (RCA) – S2 Event 2023-02-13 At 16:43 UTC on February 13, 2023, ...read more |
| 2023-01-25 09:10 | Azure Network Instability | minor | 5 hrs, 16 mins | Microsoft has closed the underlying Azure incident VSG1-B90 which affected Proxyclick services. All services have...read more |
| 2023-01-15 09:00 | [Scheduled] Scheduled Infrastructure Maintenance | maintenance | 1 hr, 2 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-06-22 13:00 | Degraded Performance event - Notifications and Watchlist | minor | 3 hrs, 23 mins | We have completed processing of the backlogged messages and all systems have resumed real-time processing. We wil...read more |
| 2022-06-08 17:05 | Degraded performance of Dashboard and API | minor | 3 hrs, 10 mins | Dashboard and API loading times have remained stable at normal levels. We will continue to monitor and investigat...read more |
| 2022-06-07 13:35 | Users may be unable to access the Dashboard and other components | major | 1 hr, 12 mins | Storage nodes on our internal service bus failed past our load balancing threshold, causing severely degraded per...read more |
| 2022-04-26 14:12 | Users may be unable to sync kiosks or launch the Proxyclick app | major | 43 mins | This incident has been resolved, all components are back to working properly. A post mortem analysis will be prov...read more |
| 2022-03-14 10:55 | Some users are unable to access the Dashboard when using Single Sign On | major | 20 mins | This incident has now been resolved.This incident has now been resolved. |
| 2022-03-01 17:56 | Kiosk may not be able to connect | major | 3 hrs, 33 mins | This has been resolved, post mortem incoming.This has been resolved, post mortem incoming. |
| 2022-02-27 09:01 | [Scheduled] Scheduled maintenance | maintenance | 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-02-09 12:18 | Exports may be requested but not received | major | 1 hr, 59 mins | This incident has now been resolved and all delayed report requests are being processed.This incident has now been resolved and all delayed report requests are being processed. |
| 2022-01-30 08:30 | [Scheduled] Scheduled server maintenance | maintenance | 25 mins | The scheduled maintenance is now completed. Post maintenance checks have been carried out. Apologies for any disr...read more |
| 2021-12-20 09:39 | Users may be unable to access the Dashboard and other components | critical | 1 hr, 7 mins | This incident has been resolved. Additional information will be included in post-mortem.This incident has been resolved. Additional information will be included in post-mortem. |
| 2021-12-15 20:02 | Some users may be unable to log in to Dashboard | minor | 44 mins | This incident has been resolved. Additional information will be included in post-mortem.This incident has been resolved. Additional information will be included in post-mortem. |
| 2021-11-08 07:36 | Intermittent issues to access Dashboard and other functionalities | minor | 1 hr, 8 mins | This incident has been resolved. Access to Dashboard and other functionalities have been restored. A post mortem ...read more |
| 2021-11-04 11:04 | Users may be unable to access the Dashboard and other components | critical | 20 mins | The incident is now resolved. The kiosk status displayed on Settings > Kiosk list may display Unknown with no imp...read more |
| 2021-10-13 07:28 | Proxyclick is currently unavailable | critical | 1 hr, 29 mins | This incident has been resolved. A post mortem will be available as soon as posted by our servers provider.This incident has been resolved. A post mortem will be available as soon as posted by our servers provider. |
| 2021-09-14 13:07 | Some users are unable to access the Dashboard when using Single Sign On | minor | 2 hrs, 2 mins | This incident has been resolvedThis incident has been resolved |
| 2021-08-05 13:31 | Users unable to access Dashboard | major | 1 hr, 21 mins | This incident has been resolvedThis incident has been resolved |
| 2021-07-08 10:17 | Exports may be requested but not received | major | 8 hrs, 4 mins | This incident has been resolved and reports are currently being processed.This incident has been resolved and reports are currently being processed. |
| 2021-06-27 07:32 | [Scheduled] Scheduled Maintenance: Database | maintenance | 1 hr, 35 mins | The scheduled maintenance is now completed. Post maintenance checks have been carried out. Apologies for any disr...read more |