Current Status: ReCharge is UP
We checked the official ReCharge status page for updates 5 mins, 19 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-09-13 19:00 | [Scheduled] Required Maintenance: Sept 13, 2025 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-10 14:00 | Merchant Admin Outage | critical | 53 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-03 10:35 | Shipping Rate Issues | minor | 47 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-18 01:10 | Getting timeouts (504 status) from the merchant and customer portal UI | major | 12 hrs, 41 mins | This incident has been resolved since 11:10 AM ET when our provider rolled back an upgrade. We continued monitori...read more |
| 2025-08-17 02:00 | Required Maintenance: Aug 16, 2025 | none | 0 second | THIS IS A SCHEDULED EVENT Aug 16, 19:00 - 20:00 PDTAug 12, 07:20 PDTScheduled - Recharge will undergo required ma...read more |
| 2025-08-16 19:00 | [Scheduled] Required Maintenance: Aug 16, 2025 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-18 17:27 | Analytics Data Delay | none | 0 second | Jul 18, 10:27 PDTResolved - This incident has been resolved and all Analytics data has been refreshed.Jul 18, 07:...read more |
| 2025-07-18 11:09 | Exports erroring out | none | 0 second | Jul 18, 04:09 PDTResolved - This incident has been resolved.Jul 18, 03:02 PDTInvestigating - We are receiving rep...read more |
| 2025-07-18 07:02 | Analytics Data Delay | minor | 3 hrs, 25 mins | This incident has been resolved and all Analytics data has been refreshed.This incident has been resolved and all Analytics data has been refreshed. |
| 2025-07-18 03:02 | Exports erroring out | minor | 1 hr, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-01 12:37 | Customer Portal intermittent errors | none | 0 second | Jul 1, 05:37 PDTResolved - This incident has been resolved.Jul 1, 04:56 PDTMonitoring - A fix has been implemen...read more |
| 2025-07-01 04:32 | Customer Portal intermittent errors | major | 1 hr, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-30 20:10 | Customer Timeline Not Loading | none | 0 second | Jun 30, 13:10 PDTResolved - This incident has been resolved and all customer timelines are loading now.Jun 30, 12...read more |
| 2025-06-30 12:50 | Customer Timeline Not Loading | minor | 20 mins | This incident has been resolved and all customer timelines are loading now.This incident has been resolved and all customer timelines are loading now. |
| 2025-06-26 00:11 | Intermittent 404 errors when accessing the Recharge merchant portal | none | 0 second | Jun 25, 17:11 PDTResolved - This incident has been resolved.Jun 25, 16:25 PDTInvestigating - Some merchants are r...read more |
| 2025-06-25 16:25 | Intermittent 404 errors when accessing the Recharge merchant portal | minor | 46 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-24 02:14 | API and admin services down | none | 0 second | Jun 23, 19:14 PDTResolved - The Recharge API and all admin services have recovered. This incident has been resolv...read more |
| 2025-06-23 17:47 | API and admin services down | critical | 1 hr, 27 mins | The Recharge API and all admin services have recovered. This incident has been resolved.The Recharge API and all admin services have recovered. This incident has been resolved. |
| 2025-06-12 20:39 | Platform Service Disruption | none | 0 second | Jun 12, 13:39 PDTResolved - All Recharge services are operational. We are continuing to monitor ongoing third-par...read more |
| 2025-06-12 11:29 | Platform Service Disruption | critical | 2 hrs, 10 mins | All Recharge services are operational. We are continuing to monitor ongoing third-party service provider issues.All Recharge services are operational. We are continuing to monitor ongoing third-party service provider issues. |
| 2025-06-10 18:02 | Sales Channel Scope Changes Appearing in Activity | none | 0 second | Jun 10, 11:02 PDTResolved - All product scope has been restored to its previous version on all stores.Jun 10, 09:...read more |
| 2025-06-10 08:00 | Sales Channel Scope Changes Appearing in Activity | minor | 3 hrs, 2 mins | All product scope has been restored to its previous version on all stores.All product scope has been restored to its previous version on all stores. |
| 2025-05-25 03:00 | Required Maintenance: May 24 | none | 0 second | May 24, 20:00 PDTCompleted - The scheduled maintenance has been completed.May 24, 19:00 PDTIn progress - Schedule...read more |
| 2025-05-24 19:00 | [Scheduled] Required Maintenance: May 24 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-01 22:51 | API Latency Issues | none | 0 second | May 1, 15:51 PDTResolved - This incident has been resolved.May 1, 10:57 PDTUpdate - We experienced API latency ...read more |
| 2025-05-01 05:34 | API Latency Issues | minor | 10 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-24 17:00 | Cancellation Prevention Insights Dashboard Not Loading | none | 0 second | Apr 24, 10:00 PDTResolved - This incident has been resolved.Apr 24, 08:15 PDTMonitoring - The issue is resolved a...read more |
| 2025-04-24 07:05 | Cancellation Prevention Insights Dashboard Not Loading | minor | 2 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-17 01:36 | Customers unable to utilize Frictionless Payment Updates | none | 0 second | Apr 16, 18:36 PDTResolved - This incident has been resolved. Frictionless Payment updates are working as expected...read more |
| 2025-04-16 16:00 | Customers unable to utilize Frictionless Payment Updates | none | 2 hrs, 36 mins | This incident has been resolved. Frictionless Payment updates are working as expected.This incident has been resolved. Frictionless Payment updates are working as expected. |
| 2025-04-15 09:55 | Payment Errors Page in Analytics Incorrectly Displaying Data | minor | 0 second | The issue has been identified and a fix is being implemented.The issue has been identified and a fix is being implemented. |
| 2025-04-07 11:41 | Subscription widget not loading | none | 0 second | We experienced an issue between 1:03PM ET and 1:43PM ET where the subscription widget was not loading for some st...read more |
| 2025-04-02 04:40 | Shopify services down | none | 0 second | Apr 1, 21:40 PDTResolved - Shopify has reported that this issue has been resolved (https://www.shopifystatus.com...read more |
| 2025-04-01 20:26 | Shopify services down | none | 1 hr, 14 mins | Shopify has reported that this issue has been resolved (https://www.shopifystatus.com). We’ve reviewed all impact...read more |
| 2025-03-31 17:38 | Limited Delays In Shopify Checkout Contract Creation | none | 0 second | Mar 31, 10:38 PDTResolved - This issue has been resolved.Mar 31, 09:52 PDTMonitoring - A fix has been implemented...read more |
| 2025-03-31 08:17 | Limited Delays In Shopify Checkout Contract Creation | none | 2 hrs, 21 mins | This issue has been resolved.This issue has been resolved. |
| 2025-03-28 20:12 | Delayed Shopify Checkout Contract Creation | none | 0 second | Mar 28, 13:12 PDTResolved - The issue is now resolved. We have successfully imported all Customer and Subscriptio...read more |
| 2025-03-28 09:04 | Delayed Shopify Checkout Contract Creation | major | 4 hrs, 8 mins | The issue is now resolved. We have successfully imported all Customer and Subscription information that was delay...read more |
| 2025-03-27 16:20 | Recharge app notice “May not work as expected” in Shopify | none | 0 second | Mar 27, 09:20 PDTResolved - The banner has now been removed from our Shopify App installations.Mar 27, 08:39 PDTM...read more |
| 2025-03-27 07:05 | Recharge app notice “May not work as expected” in Shopify | none | 2 hrs, 15 mins | The banner has now been removed from our Shopify App installations.The banner has now been removed from our Shopify App installations. |
| 2025-03-23 02:40 | Required Maintenance: March 22 | none | 0 second | Mar 22, 19:40 PDTCompleted - The schedule maintenance has been completed.Mar 22, 19:00 PDTIn progress - Scheduled...read more |
| 2025-03-22 19:00 | [Scheduled] Required Maintenance: March 22 | maintenance | 40 mins | The schedule maintenance has been completed.The schedule maintenance has been completed. |
| 2025-03-22 10:30 | Brief service disruption to Recharge application | none | 0 second | Mar 22, 03:30 PDTResolved - We experienced a brief service disruption to the Recharge application and we are obse...read more |
| 2025-03-22 03:30 | Brief service disruption to Recharge application | none | 0 second | We experienced a brief service disruption to the Recharge application and we are observing full recovery.We experienced a brief service disruption to the Recharge application and we are observing full recovery. |
| 2025-03-21 03:04 | Issues accessing Recharge admin links via Shopify | none | 0 second | Mar 20, 20:04 PDTResolved - This incident has been resolved.Mar 20, 17:41 PDTMonitoring - We received reports of ...read more |
| 2025-03-20 17:41 | Issues accessing Recharge admin links via Shopify | critical | 2 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-19 18:55 | Frictionless Payments Customers Unable To Update Payment Methods | none | 0 second | Mar 19, 11:55 PDTResolved - We have resolved this issue and Frictionless Payments has been re-enabled on all stor...read more |
| 2025-03-19 10:21 | Frictionless Payments Customers Unable To Update Payment Methods | major | 1 hr, 34 mins | We have resolved this issue and Frictionless Payments has been re-enabled on all stores.We have resolved this issue and Frictionless Payments has been re-enabled on all stores. |
| 2025-03-17 22:07 | API latency issues | none | 0 second | Mar 17, 15:07 PDTResolved - This incident has been resolved.Mar 17, 13:29 PDTMonitoring - A fix has been implemen...read more |
| 2025-03-17 13:09 | API latency issues | critical | 1 hr, 58 mins | This incident has been resolved.This incident has been resolved. |