Current Status: SMX Cybersecure Email is UP
We checked the official SMX Cybersecure Email status page for updates 1 min, 30 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-09-03 19:00 | [Scheduled] Routine maintenance of portal backend servers - SMXEMAIL NZ/AU | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-12 19:00 | [Scheduled] SMX Email Admin Portal Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-06 10:59 | Increase in False Positives | minor | 25 mins | This issue has now been resolved and any rejected emails can be sent again now. We apologise for any inconvenienc...read more |
| 2025-07-10 20:00 | [Scheduled] SMX Email Admin Portal Deployment | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-07 20:00 | [Scheduled] SMX3 portal planned maintenance | maintenance | 20 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-18 08:10 | SMX3 planned maintenance | none | 0 second | Jun 18, 20:10 NZSTCompleted - The scheduled maintenance has been completed.Jun 18, 20:00 NZSTIn progress - Schedu...read more |
| 2025-06-06 03:27 | SMX email admin portal | none | 0 second | Jun 6, 15:27 NZSTResolved - This incident is now resolved.Jun 6, 14:25 NZSTIdentified - At present there is an ...read more |
| 2025-05-22 09:01 | Microsoft Office 365 emails queued | none | 0 second | May 22, 21:01 NZSTResolved - This issue has now been resolved and queued emails will have been delivered.May 22, ...read more |
| 2025-02-18 07:10 | Routine maintenance of portal backend servers | none | 0 second | Feb 18, 20:10 NZDTCompleted - The scheduled maintenance has been completed.Feb 18, 20:00 NZDTIn progress - Schedu...read more |
| 2024-11-29 09:00 | Routine maintenance of portal backend servers | none | 0 second | Nov 29, 22:00 NZDTCompleted - The scheduled maintenance has been completed.Nov 29, 20:00 NZDTIn progress - Schedu...read more |
| 2024-09-04 22:33 | SMX admin portal not displaying inbound or outbound mail logs | none | 0 second | Sep 5, 10:33 NZSTResolved - This incident is now resolvedSep 5, 10:18 NZSTMonitoring - We have restarted some s...read more |
| 2024-08-13 04:00 | Increase in False Positive emails | none | 0 second | Aug 13, 16:00 NZSTResolved - Today there has been an increase in False Positive emails due an update pushed by on...read more |
| 2024-08-01 02:24 | Office 365 Delivery Issues | none | 0 second | Aug 1, 14:24 NZSTResolved - This issue has now been resolved.Aug 1, 10:45 NZSTIdentified - We are aware of an i...read more |
| 2024-07-19 06:00 | Crowdstrike issues | none | 0 second | Jul 19, 18:00 NZSTResolved - SMX does not use Crowdstrike within our security solutions so are not impacted by ye...read more |
| 2024-06-27 04:22 | Emails queuing for Office 365 customers | none | 0 second | Jun 27, 16:22 NZSTResolved - This issue has now been resolved, if there are any emails which are queued they shou...read more |
| 2024-05-31 04:47 | DKIM email rejections | none | 0 second | May 31, 16:47 NZSTResolved - This incident has now been resolved.May 30, 19:36 NZSTMonitoring - The fix for this ...read more |
| 2024-04-08 10:00 | Routine maintenance of portal backend servers | none | 0 second | Apr 8, 22:00 NZSTCompleted - The scheduled maintenance has been completed.Apr 8, 20:00 NZSTIn progress - Schedu...read more |
| 2024-04-08 09:30 | SMX Email Admin Portal Deployment | none | 0 second | Apr 8, 21:30 NZSTCompleted - The scheduled maintenance has been completed.Apr 8, 21:00 NZSTIn progress - Schedu...read more |
| 2024-03-27 23:11 | External DNS resoution issues | none | 0 second | Mar 28, 12:11 NZDTResolved - This issue has been resolved.Mar 25, 10:46 NZDTMonitoring - A work around is in plac...read more |
| 2024-02-21 07:00 | SMX3 planned outage | none | 0 second | Feb 21, 20:00 NZDTCompleted - The scheduled maintenance has been completed.Feb 21, 19:00 NZDTIn progress - Schedu...read more |
| 2024-02-08 12:00 | SMX Network Maintenance | none | 0 second | Feb 9, 01:00 NZDTCompleted - The scheduled maintenance has been completed.Feb 8, 21:00 NZDTIn progress - Schedu...read more |
| 2024-02-02 02:41 | Secure Email Gateway Failover Testing | none | 0 second | Feb 2, 15:41 NZDTCompleted - The scheduled maintenance has been completed.Jan 15, 09:01 NZDTIn progress - Schedu...read more |
| 2023-12-05 05:45 | Planned Maintenance for SMX3 | none | 0 second | Dec 5, 18:45 NZDTCompleted - The scheduled maintenance has been completed.Dec 5, 17:45 NZDTIn progress - Schedu...read more |
| 2023-11-15 18:00 | Duplicate SMX Reports | none | 0 second | Nov 16, 07:00 NZDTResolved - Two instances of the SMX subscription engine were running causing duplicate reports ...read more |
| 2023-11-13 19:07 | Routine maintenance of portal backend servers - SMXEMAIL NZ/AU | none | 0 second | Nov 14, 08:07 NZDTCompleted - The scheduled maintenance has been completed.Nov 13, 21:00 NZDTIn progress - Schedu...read more |
| 2023-09-29 11:10 | Issues sending to NZ domains | minor | 5 hrs, 36 mins | This issue has now been resolved. If any rejected emails are sent again now they should go through fine.This issue has now been resolved. If any rejected emails are sent again now they should go through fine. |
| 2023-09-18 12:48 | Sending to Australian domain names | minor | 22 mins | This issue has now been resolved , if any rejected emails are sent again they should go through fine now.This issue has now been resolved , if any rejected emails are sent again they should go through fine now. |
| 2023-09-06 11:48 | DMARC failures | minor | 21 hrs, 9 mins | This is incident has been resolved.This is incident has been resolved. |
| 2023-08-31 16:02 | [Scheduled] Mail Configuration Database Maintenance | maintenance | 5 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-30 21:00 | [Scheduled] Update to SMX Docments website | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-30 16:00 | [Scheduled] Mail Configuration Database Maintenance | maintenance | 15 hrs, 56 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-08 13:00 | [Scheduled] Upgrade to our Mail Servers | maintenance | 26 hrs, 46 mins | This change has been completed now.This change has been completed now. |
| 2023-07-28 08:21 | SMX Portal mail search and reports delivery | minor | 2 hrs, 27 mins | This issue has been resolved now. Thank you for your patience and we apologise for any inconvenience caused.This issue has been resolved now. Thank you for your patience and we apologise for any inconvenience caused. |
| 2023-07-25 20:00 | [Scheduled] Minor Upgrade to SMX Email Admin User Interface | maintenance | 20 hrs, 39 mins | This change has been completed now.This change has been completed now. |
| 2023-07-24 14:23 | Outbound emails queuing | major | 1 hr, 27 mins | This issue has been resolved, we apologise for any inconvenience caused and thank you for your patience.This issue has been resolved, we apologise for any inconvenience caused and thank you for your patience. |
| 2023-06-23 08:07 | SMX reports and email logs | minor | 3 hrs, 31 mins | This issue has been resolved now. Thank you for your patience.This issue has been resolved now. Thank you for your patience. |
| 2023-05-30 16:02 | QSR Self Release portal | minor | 24 hrs, 2 mins | This issue has now been resolved. SMX apolgises for any inconvenience caused and thank you for your patience whil...read more |
| 2023-05-30 13:38 | Issue sending out to *.nz domains. | none | 19 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2023-05-09 21:00 | [Scheduled] SMX Email Admin Portal Deployment | maintenance | 13 hrs, 11 mins | This change has been completed now.This change has been completed now. |
| 2023-04-14 13:05 | [Scheduled] SMX3 Archiving/Quarantine System Update | maintenance | 56 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-03-27 20:00 | [Scheduled] SMX Email Admin Portal Deployment | maintenance | 18 hrs, 58 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-03-23 20:00 | [Scheduled] Mailreport database server maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-03-23 12:22 | Connection reset errors | minor | 4 hrs, 7 mins | This issue has now been resolved. Thank you for your patience.This issue has now been resolved. Thank you for your patience. |
| 2023-02-22 20:00 | [Scheduled] SMX3 database server upgrade | maintenance | 11 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-02-13 20:00 | [Scheduled] SMX3 database server upgrade | maintenance | 12 hrs, 14 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-12-19 11:22 | Filtering Service Outage | major | 4 hrs, 51 mins | This incident has been resolved.This incident has been resolved. |
| 2022-12-02 21:00 | [Scheduled] SMX3 Portal scheduled update | maintenance | 398 hrs, 19 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-11-09 21:00 | [Scheduled] SMX Portal and database servers maintenance | maintenance | 11 hrs, 5 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-26 09:00 | [Scheduled] SMX Filtering Failover Testing | maintenance | 7 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-10 21:00 | [Scheduled] SMX Filtering Network Maintenance | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |