SafeBase Status

Is SafeBase down?

Current Status: SafeBase is UP

We checked the official SafeBase status page for updates 1 min, 37 seconds ago.

Past SafeBase Incidents

Source: Official SafeBase status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-06-12 12:04 GCP Global Outage
major
2 hrs, 28 mins

This incident has been resolved.This incident has been resolved.

2025-06-10 06:30 Dashboards are down
minor
13 hrs, 27 mins

The vendor has resolved the issue and the dashboards are operational againThe vendor has resolved the issue and the dashboards are operational again

2025-05-29 08:57 Questionnaire Experience Degradation
minor
3 hrs, 2 mins

This was a downstream GCP issue which has since been resolved.This was a downstream GCP issue which has since been resolved.

2025-03-13 15:13 SafeBase Trust Center Settings currently experiencing timeout issues
none
0 second

Mar 13, 08:13 PDTResolved - A connection with third-party service that was interrupted due to scheduled maintenan...

2024-10-11 16:06 Feature degradation - PDF File viewer issue
none
0 second

Oct 11, 09:06 PDTResolved - The SafeBase team identified the problem and released a hotfix.Oct 11, 07:58 PDTIdent...

2024-09-01 20:22 Fly.io Down
none
0 second

Sep 1, 13:22 PDTResolved - All free TCs proxied through Fly.io should be back online. We will continue to still ...

2024-04-05 13:15 Email and Slack connection issues
none
0 second

Apr 5, 06:15 PDTResolved - The incident is resolved.Apr 4, 07:22 PDTMonitoring - A fix has been implemented, we...

2023-10-30 14:54 Fly.io Down
none
0 second

Oct 30, 07:54 PDTResolved - This has been fixed.Oct 30, 07:32 PDTInvestigating - Our Fly.io reverse proxy is curr...

2023-10-12 21:55 Issues with Tray integration middleware.
none
0 second

Oct 12, 14:55 PDTResolved - This incident has been resolved.Oct 12, 13:29 PDTMonitoring - A hotfix has been relea...

2023-10-12 16:51 Page is slowly response
none
0 second

Oct 12, 09:51 PDTResolved - The DDoS attack has been stopped and we have added additional mitigations to reduce t...

2023-08-29 23:28 Email notifications sending excessively
none
0 second

Aug 29, 16:28 PDTResolved - All emails in the backlog have been processed.Aug 29, 14:06 PDTUpdate - Emails that w...

2023-08-17 01:33 Intermittent app hanging
none
0 second

Aug 16, 18:33 PDTResolved - This was determined to be due to a downstream issue from Cloudflare, who have since i...

2023-07-06 14:57 500 errors on main SafeBase application
none
0 second

Jul 6, 07:57 PDTResolved - This issue has been resolved and the app should be functioning as normal again.Jul 5...

2023-06-15 01:29 Emails not sending out
none
0 second

Jun 14, 18:29 PDTResolved - This incident has been resolved and all emails have been sentJun 14, 10:21 PDTUpdate ...

2023-06-07 00:00 Portal Management Page is down
none
0 second

Jun 6, 17:00 PDTResolved - The issue has been resolvedJun 6, 16:23 PDTIdentified - The Portal management page (...

2023-05-06 16:00 DB Upgrade
none
0 second

May 6, 09:00 PDTCompleted - The scheduled maintenance has been completed.May 6, 08:00 PDTIn progress - Schedule...

2023-03-23 05:11 Emails not being sent properly
none
0 second

Mar 22, 22:11 PDTResolved - The error seems to have just been a slight delay, no user impact has occurred.Mar 22,...

2022-12-17 13:58 Emails delayed
none
0 second

Dec 17, 05:58 PSTResolved - Postmark service issue seems to have been resolved and all emails in the queue have b...

2022-07-28 18:59 Authentication Provider (Auth0) is down
none
0 second

Jul 28, 11:59 PDTResolved - Auth0 has resolved the issue on their end.Jul 28, 10:38 PDTMonitoring - Auth0 is havi...

2022-07-18 14:36 Emails not sending out
none
0 second

Jul 18, 07:36 PDTResolved - This has been resolved.Jul 18, 07:36 PDTUpdate - We are continuing to investigate thi...

2021-12-08 01:28 Partial Email Outage
none
0 second

Dec 7, 17:28 PSTResolved - AWS outage seems to have been resolved and our third party vendors are functioning pr...

2021-11-16 18:08 App down due to Google Cloud Major Outage
none
0 second

Nov 16, 10:08 PSTResolved - This downtime appears to be resolved.Nov 16, 10:08 PSTUpdate - We are continuing to i...

2021-08-17 20:31 Reverse Proxy Outage
none
0 second

Aug 17, 13:31 PDTResolved - We have discovered a fix and have deployed it.Aug 17, 13:23 PDTInvestigating - We are...

2021-03-26 23:40 Safebase main page is not loading
none
0 second

Mar 26, 16:40 PDTResolved - We have resolved the issue.Mar 26, 16:26 PDTInvestigating - We are currently investig...

2020-07-22 07:57 This is an example incident
none
0 second

Jul 22, 00:57 PDTResolved - Empathize with those affected and let them know everything is operating as normal.Jul...