Current Status: SafeBase is UP
We checked the official SafeBase status page for updates 4 mins, 17 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-12 12:04 | GCP Global Outage | major | 2 hrs, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-10 06:30 | Dashboards are down | minor | 13 hrs, 27 mins | The vendor has resolved the issue and the dashboards are operational againThe vendor has resolved the issue and the dashboards are operational again |
| 2025-05-29 08:57 | Questionnaire Experience Degradation | minor | 3 hrs, 2 mins | This was a downstream GCP issue which has since been resolved.This was a downstream GCP issue which has since been resolved. |
| 2025-03-13 07:32 | SafeBase Trust Center Settings currently experiencing timeout issues | minor | 41 mins | A connection with third-party service that was interrupted due to scheduled maintenance. This caused our settings...read more |
| 2024-10-11 07:58 | Feature degradation - PDF File viewer issue | minor | 1 hr, 8 mins | The SafeBase team identified the problem and released a hotfix.The SafeBase team identified the problem and released a hotfix. |
| 2024-09-01 13:00 | Fly.io Down | major | 22 mins | All free TCs proxied through Fly.io should be back online. We will continue to still monitoring to ensure things ...read more |
| 2024-04-04 07:08 | Email and Slack connection issues | none | 23 hrs, 7 mins | The incident is resolved.The incident is resolved. |
| 2023-10-30 07:32 | Fly.io Down | critical | 22 mins | This has been fixed.This has been fixed. |
| 2023-10-12 09:03 | Page is slowly response | major | 48 mins | The DDoS attack has been stopped and we have added additional mitigations to reduce the risk of future DDoS attac...read more |
| 2023-10-12 08:01 | Issues with Tray integration middleware. | major | 6 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-29 08:09 | Email notifications sending excessively | major | 8 hrs, 19 mins | All emails in the backlog have been processed.All emails in the backlog have been processed. |
| 2023-08-16 07:44 | Intermittent app hanging | minor | 10 hrs, 49 mins | This was determined to be due to a downstream issue from Cloudflare, who have since issued a fix.This was determined to be due to a downstream issue from Cloudflare, who have since issued a fix. |
| 2023-07-05 11:10 | 500 errors on main SafeBase application | minor | 20 hrs, 47 mins | This issue has been resolved and the app should be functioning as normal again.This issue has been resolved and the app should be functioning as normal again. |
| 2023-06-13 12:41 | Emails not sending out | none | 29 hrs, 48 mins | This incident has been resolved and all emails have been sentThis incident has been resolved and all emails have been sent |
| 2023-06-06 16:23 | Portal Management Page is down | minor | 37 mins | The issue has been resolvedThe issue has been resolved |
| 2023-05-06 08:00 | [Scheduled] DB Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-03-22 22:00 | Emails not being sent properly | minor | 11 mins | The error seems to have just been a slight delay, no user impact has occurred.The error seems to have just been a slight delay, no user impact has occurred. |
| 2022-12-16 14:02 | Emails delayed | critical | 15 hrs, 56 mins | Postmark service issue seems to have been resolved and all emails in the queue have been delivered.Postmark service issue seems to have been resolved and all emails in the queue have been delivered. |
| 2022-07-28 10:38 | Authentication Provider (Auth0) is down | major | 1 hr, 21 mins | Auth0 has resolved the issue on their end.Auth0 has resolved the issue on their end. |
| 2022-07-18 07:11 | Emails not sending out | major | 25 mins | This has been resolved.This has been resolved. |
| 2021-12-07 09:56 | Partial Email Outage | minor | 7 hrs, 32 mins | AWS outage seems to have been resolved and our third party vendors are functioning properly againAWS outage seems to have been resolved and our third party vendors are functioning properly again |
| 2021-11-16 09:57 | App down due to Google Cloud Major Outage | major | 11 mins | This downtime appears to be resolved.This downtime appears to be resolved. |
| 2021-08-17 13:23 | Reverse Proxy Outage | major | 8 mins | We have discovered a fix and have deployed it.We have discovered a fix and have deployed it. |
| 2021-03-26 16:26 | Safebase main page is not loading | major | 14 mins | We have resolved the issue.We have resolved the issue. |
| 2020-07-22 01:22 | This is an example incident | none | 0 second | Empathize with those affected and let them know everything is operating as normal.Empathize with those affected and let them know everything is operating as normal. |