Current Status: SafeBase is UP
We checked the official SafeBase status page for updates 1 min, 32 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-08-14 09:14 | Email outage 08/14/2025 | major | 20 mins | The issue is resolved, all emails are being sent out as usual.The issue is resolved, all emails are being sent out as usual. |
| 2025-07-21 12:41 | AIQA Processing | major | 36 mins | This incident has now been resolved, and we have implemented a safety measure to counteract future regressions of...read more |
| 2025-06-12 21:32 | GCP Global Outage | none | 0 second | Jun 12, 14:32 PDTResolved - This incident has been resolved.Jun 12, 14:03 PDTUpdate - We are beginning to see sig...read more |
| 2025-06-11 02:57 | Dashboards are down | none | 0 second | Jun 10, 19:57 PDTResolved - The vendor has resolved the issue and the dashboards are operational againJun 10, 06:...read more |
| 2025-05-29 18:59 | Questionnaire Experience Degradation | none | 0 second | May 29, 11:59 PDTResolved - This was a downstream GCP issue which has since been resolved.May 29, 08:57 PDTInvest...read more |
| 2025-03-13 15:13 | SafeBase Trust Center Settings currently experiencing timeout issues | none | 0 second | Mar 13, 08:13 PDTResolved - A connection with third-party service that was interrupted due to scheduled maintenan...read more |
| 2024-10-11 16:06 | Feature degradation - PDF File viewer issue | none | 0 second | Oct 11, 09:06 PDTResolved - The SafeBase team identified the problem and released a hotfix.Oct 11, 07:58 PDTIdent...read more |
| 2024-09-01 20:22 | Fly.io Down | none | 0 second | Sep 1, 13:22 PDTResolved - All free TCs proxied through Fly.io should be back online. We will continue to still ...read more |
| 2024-04-05 13:15 | Email and Slack connection issues | none | 0 second | Apr 5, 06:15 PDTResolved - The incident is resolved.Apr 4, 07:22 PDTMonitoring - A fix has been implemented, we...read more |
| 2023-10-30 14:54 | Fly.io Down | none | 0 second | Oct 30, 07:54 PDTResolved - This has been fixed.Oct 30, 07:32 PDTInvestigating - Our Fly.io reverse proxy is curr...read more |
| 2023-10-12 21:55 | Issues with Tray integration middleware. | none | 0 second | Oct 12, 14:55 PDTResolved - This incident has been resolved.Oct 12, 13:29 PDTMonitoring - A hotfix has been relea...read more |
| 2023-10-12 16:51 | Page is slowly response | none | 0 second | Oct 12, 09:51 PDTResolved - The DDoS attack has been stopped and we have added additional mitigations to reduce t...read more |
| 2023-08-29 23:28 | Email notifications sending excessively | none | 0 second | Aug 29, 16:28 PDTResolved - All emails in the backlog have been processed.Aug 29, 14:06 PDTUpdate - Emails that w...read more |
| 2023-08-17 01:33 | Intermittent app hanging | none | 0 second | Aug 16, 18:33 PDTResolved - This was determined to be due to a downstream issue from Cloudflare, who have since i...read more |
| 2023-07-06 14:57 | 500 errors on main SafeBase application | none | 0 second | Jul 6, 07:57 PDTResolved - This issue has been resolved and the app should be functioning as normal again.Jul 5...read more |
| 2023-06-15 01:29 | Emails not sending out | none | 0 second | Jun 14, 18:29 PDTResolved - This incident has been resolved and all emails have been sentJun 14, 10:21 PDTUpdate ...read more |
| 2023-06-07 00:00 | Portal Management Page is down | none | 0 second | Jun 6, 17:00 PDTResolved - The issue has been resolvedJun 6, 16:23 PDTIdentified - The Portal management page (...read more |
| 2023-05-06 16:00 | DB Upgrade | none | 0 second | May 6, 09:00 PDTCompleted - The scheduled maintenance has been completed.May 6, 08:00 PDTIn progress - Schedule...read more |
| 2023-03-23 05:11 | Emails not being sent properly | none | 0 second | Mar 22, 22:11 PDTResolved - The error seems to have just been a slight delay, no user impact has occurred.Mar 22,...read more |
| 2022-12-17 13:58 | Emails delayed | none | 0 second | Dec 17, 05:58 PSTResolved - Postmark service issue seems to have been resolved and all emails in the queue have b...read more |
| 2022-07-28 18:59 | Authentication Provider (Auth0) is down | none | 0 second | Jul 28, 11:59 PDTResolved - Auth0 has resolved the issue on their end.Jul 28, 10:38 PDTMonitoring - Auth0 is havi...read more |
| 2022-07-18 14:36 | Emails not sending out | none | 0 second | Jul 18, 07:36 PDTResolved - This has been resolved.Jul 18, 07:36 PDTUpdate - We are continuing to investigate thi...read more |
| 2021-12-08 01:28 | Partial Email Outage | none | 0 second | Dec 7, 17:28 PSTResolved - AWS outage seems to have been resolved and our third party vendors are functioning pr...read more |
| 2021-11-16 18:08 | App down due to Google Cloud Major Outage | none | 0 second | Nov 16, 10:08 PSTResolved - This downtime appears to be resolved.Nov 16, 10:08 PSTUpdate - We are continuing to i...read more |
| 2021-08-17 20:31 | Reverse Proxy Outage | none | 0 second | Aug 17, 13:31 PDTResolved - We have discovered a fix and have deployed it.Aug 17, 13:23 PDTInvestigating - We are...read more |
| 2021-03-26 16:26 | Safebase main page is not loading | major | 14 mins | We have resolved the issue.We have resolved the issue. |
| 2020-07-22 01:22 | This is an example incident | none | 0 second | Empathize with those affected and let them know everything is operating as normal.Empathize with those affected and let them know everything is operating as normal. |