Current Status: Samanage is UP
We checked the official Samanage status page for updates 3 mins, 13 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-10-20 07:29 | Performance Issue with Service Desk US Datacenter | minor | 15 hrs, 4 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2025-10-17 10:29 | Service Desk GenAI is not successfully generating descriptions/summaries in a timely manner. | minor | 147 hrs, 15 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-02 16:15 | US Data Center - System Performance Issues | minor | 3 hrs, 9 mins | After monitoring the Service Desk application for the past few hours, we can confirm that it has remained stable ...read more |
| 2025-09-30 05:58 | Error 500 - Computer Assets Details Page | none | 4 hrs, 15 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2025-09-04 10:49 | User Search Not Returning Results | none | 17 hrs, 35 mins | Our engineering team has recently implemented a fix to address the reported issue regarding user search. We are c...read more |
| 2025-09-03 13:15 | US Data Center – Intermittent Latency | minor | 7 hrs, 17 mins | We are marking this issue as resolved, as the Service Desk application has remained stable for the past several h...read more |
| 2025-08-26 17:07 | Delay in Incident Creation | none | 0 second | Aug 26, 13:07 EDTResolved - This incident has been resolved.Aug 26, 12:41 EDTUpdate - We are continuing to invest...read more |
| 2025-08-14 16:54 | Asset Software Normalization Across All Data Centers | none | 0 second | Aug 14, 12:54 EDTCompleted - The work has been completed early by our engineering team. All historical software t...read more |
| 2025-08-10 07:30 | Database Updates for Our United States (US) Data Center | none | 0 second | Aug 10, 03:30 EDTCompleted - The scheduled maintenance has been completed.Aug 10, 02:30 EDTIn progress - Schedule...read more |
| 2025-08-03 07:30 | Database Updates for Our Australia (AU) and Europe (EU) Data Centers | none | 0 second | Aug 3, 03:30 EDTCompleted - The scheduled maintenance has been completed.Aug 3, 02:30 EDTIn progress - Schedule...read more |
| 2025-07-29 16:35 | Groups and Queue name not showing at the Assigned To field | none | 0 second | Jul 29, 12:35 EDTResolved - This incident has been resolved.Jul 29, 11:31 EDTUpdate - A fix has been implemented ...read more |
| 2025-07-25 17:30 | Latency in the SWSD app | none | 0 second | Jul 25, 13:30 EDTResolved - This incident has been resolved.Jul 25, 11:58 EDTMonitoring - A fix has been implemen...read more |
| 2025-07-17 21:09 | US Data Center - Issues with the Incident module | none | 0 second | Jul 17, 17:09 EDTResolved - This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if...read more |
| 2025-07-13 04:30 | Scheduled Maintenance Notification | none | 0 second | Jul 13, 00:30 EDTCompleted - The scheduled maintenance has been completed.Jul 13, 00:00 EDTIn progress - Schedule...read more |
| 2025-07-06 14:00 | Microsoft Teams and Slack Update on EU and AU Data Centers | none | 0 second | Jul 6, 10:00 EDTCompleted - The scheduled maintenance has been completed.Jul 6, 07:00 EDTIn progress - Schedule...read more |
| 2025-06-13 00:34 | Issues with Process Integrations | none | 0 second | Jun 12, 20:34 EDTResolved - The issues affecting Process Integrations have been resolved. If you continue to expe...read more |
| 2025-06-03 01:46 | Problems with the Service Desk Virtual Agent | none | 0 second | Jun 2, 21:46 EDTResolved - The issues affecting the SolarWinds Service Desk Virtual Agent have been fully resolv...read more |
| 2025-05-27 09:19 | APAC DC – Emails Not Generating New Incidents | none | 0 second | May 27, 05:19 EDTResolved - Creating incident via email in AU Site is now resolved. Please contact us at technica...read more |
| 2025-05-05 14:36 | US Data Center: Disruption in Service Catalog Workflows Using Process Integrations | none | 0 second | May 5, 10:36 EDTResolved - This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if...read more |
| 2025-04-25 18:01 | US Data Center: Service Desk Email Creation Delays | none | 0 second | Apr 25, 14:01 EDTResolved - This incident has been resolved.Apr 25, 12:48 EDTMonitoring - A fix has been deployed...read more |
| 2025-03-26 15:29 | Multiple and Duplicate Email Notifications | none | 0 second | Mar 26, 11:29 EDTResolved - We have been monitoring the stability of our email services for several days and have...read more |
| 2025-03-24 19:56 | Latency in the SWSD app | none | 0 second | Mar 24, 15:56 EDTResolved - This incident has been resolved.Mar 24, 13:27 EDTMonitoring - A fix has been implemen...read more |
| 2025-03-18 00:01 | US Data Center: Service Desk Email Notification Delays | none | 0 second | Mar 17, 20:01 EDTResolved - This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if...read more |
| 2025-02-26 22:38 | US Data Center - Performance issues with the Service Desk application | none | 0 second | Feb 26, 17:38 ESTResolved - This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if...read more |
| 2025-02-10 21:30 | Issue with creating Incidents via Email | none | 0 second | Feb 10, 16:30 ESTResolved - This incident has been resolved.Feb 10, 12:27 ESTMonitoring - Inbound emails are now ...read more |
| 2025-02-06 15:21 | Dependent Fields on Change Requests aren't working as expected | minor | 90 hrs, 34 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2025-01-19 03:00 | [Scheduled] Database Updates for All Data Centers | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-26 09:34 | US Data Center - Latency in the SWSD app | minor | 1 hr, 37 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-12-24 09:39 | US Data Center - Latency in the SWSD app | minor | 57 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-12-18 14:54 | US Data Center - Delays in Incident and Comment Creation via Email | minor | 1 hr, 46 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-11-23 15:04 | Portal users are getting an "Unauthorized" error when creating incidents using Microsoft Edge | none | 0 second | This issue has been resolved. Please reach out to technicalsupport@solarwinds.com if you need further assistance.This issue has been resolved. Please reach out to technicalsupport@solarwinds.com if you need further assistance. |
| 2024-10-15 15:59 | Large API Requests Fail with 500 Error - All Data Centers | minor | 16 hrs, 33 mins | The team identified and resolved the issue that was causing APIs that took over 30 seconds to request to fail. ...read more |
| 2024-10-14 12:02 | Process integrations currently not working and showing an "Unauthorized" error. | minor | 5 hrs, 57 mins | This issue has been resolved. If you need further assistance, please contact us at technicalsupport@solarwinds.co...read more |
| 2024-10-13 02:00 | [Scheduled] United States Datacenter - Database Maintenance to Support Upcoming Feature | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-29 02:00 | [Scheduled] Australia Datacenter - Database Maintenance to Support Upcoming Feature | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-26 13:53 | US Data Center - Delays in Email Notifications | minor | 3 hrs, 20 mins | This issue has been resolved. Email notifications from the Service Desk are now being delivered as expected. Noti...read more |
| 2024-09-08 21:53 | US Data Center Email Notifications are not being sent out | minor | 7 hrs, 37 mins | Service Desk email notifications are now being delivered as expected. Email notifications from previous and newly...read more |
| 2024-08-13 12:12 | Emails missing the service request inputs | minor | 5 hrs, 52 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-08-12 17:08 | US Data Center: Email notifications not being sent out | major | 1 hr, 44 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-08-12 10:53 | Unable to change Incidents State to Closed | minor | 3 hrs, 36 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-08-11 03:00 | [Scheduled] Scheduled Maintenance Notification | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-10 16:08 | Sentiment analysis not returning results | major | 136 hrs, 35 mins | The Sentiment Analysis engine depends on multiple services. Some of those services became unavailable and had to ...read more |
| 2024-07-09 16:10 | Service Desk Notifications sent via sendgrid.net | minor | 0 second | After whitelisting sendgrid.net or applying for sender authentication, we are no longer seeing issues. If you exp...read more |
| 2024-07-03 14:23 | Tasks and approvals getting auto completed/approved or declined | minor | 359 hrs, 32 mins | After monitoring the system with our email vendor over the last week we can confirm this issue is resolved.After monitoring the system with our email vendor over the last week we can confirm this issue is resolved. |
| 2024-06-02 00:00 | [Scheduled] US Datacenter Database Investigation - Brief Downtime and Slowdowns | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-28 12:58 | US Data Center - 503 Service Temporarily Unavailable | major | 24 hrs, 2 mins | After monitoring the system for several hours, we see that all functions operate at normal speeds. We will mark t...read more |
| 2024-05-22 09:18 | Scheduled Reports and Scheduled Service Catalog items are being sent multiple times. | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-05-16 05:06 | Application Slow Performance EU DC | minor | 1 hr, 39 mins | After monitoring the system, we see Service Desk application operates at normal speeds and will mark this inciden...read more |
| 2024-04-07 03:00 | [Scheduled] Database Update on All Datacenters | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-22 08:10 | Service Desk Application Slowness | major | 3 hrs, 21 mins | After monitoring the system for a few hours, we see that all functions operate at normal speeds and will mark thi...read more |