Current Status: Sapling is UP
We checked the official Sapling status page for updates 2 mins, 44 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-11-11 10:00 | Downtime due to new AWS AMI upgrade | critical | 0 second | AWS no longer supported older AMI, hence forcing upgrade. However, this resulted in certain nodegroups changing a...read more |
| 2025-11-07 23:24 | AI detector pods overloaded | minor | 4 hrs, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-08 18:33 | Spellcheck latency | minor | 14 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-07 17:15 | Spellcheck API / service request failures | none | 0 second | Subset of pods failing to connect to caching system after caching system upgrade led to degraded servicesSubset of pods failing to connect to caching system after caching system upgrade led to degraded services |
| 2025-09-27 15:45 | High latency | major | 0 second | Delays when writing to S3 resulted in latency spikes across endpoints.Delays when writing to S3 resulted in latency spikes across endpoints. |
| 2025-04-30 02:32 | Increased multilingual usage leading to some timeouts | none | 0 second | Apr 30, 02:32 UTCResolved - A fix has been implemented and we are monitoring the results.Apr 30, 02:32 UTCResolved - A fix has been implemented and we are monitoring the results. |
| 2025-04-16 05:30 | Latency spike | none | 0 second | Apr 16, 05:30 UTCResolved - A shortage of available pods resulted in latency spike starting around 10:20 PDTApr 16, 05:30 UTCResolved - A shortage of available pods resulted in latency spike starting around 10:20 PDT |
| 2025-02-20 15:00 | Increased latency | none | 0 second | Feb 20, 15:00 UTCResolved - Increase in latency due to upgrades to libraries for error classification pipeline.Feb 20, 15:00 UTCResolved - Increase in latency due to upgrades to libraries for error classification pipeline. |
| 2024-11-20 20:36 | Cluster capacity reached | none | 0 second | Nov 20, 20:36 UTCResolved - This incident has been resolved.Nov 20, 20:03 UTCMonitoring - A fix has been implemen...read more |
| 2024-10-18 22:30 | Non-edits services unavailable / degraded perforamnce | none | 0 second | Oct 18, 22:30 UTCResolved - Due to Linkerd issues, services outside of /edits (primarily autocomplete and AI dete...read more |
| 2024-10-08 16:10 | Memory utilization spike | none | 0 second | Oct 8, 16:10 UTCResolved - This incident has been resolved.Oct 8, 15:52 UTCMonitoring - A fix has been implemen...read more |
| 2024-06-18 21:55 | Rephrase service down | none | 0 second | Jun 18, 21:55 UTCResolved - This incident has been resolved.Jun 18, 21:15 UTCInvestigating - We have identified t...read more |
| 2024-03-21 07:00 | Edits API and SDK incompatibility | none | 0 second | Mar 21, 07:00 UTCResolved - SDK would display error from 3/20 5pm to 3/21 11am Pacific Time for empty edits array...read more |
| 2024-01-13 14:30 | Degraded performance | none | 0 second | Jan 13, 14:30 UTCResolved - From 6:30 to 9AM PT, there was degraded performance due to issues with server databas...read more |
| 2023-10-20 02:06 | Cluster update resulting in downtime | none | 0 second | Oct 20, 02:06 UTCResolved - This incident has been resolved.Oct 20, 00:25 UTCUpdate - Issue has been resolved.Oct...read more |
| 2023-09-28 20:30 | Degraded API performance | none | 0 second | Sep 28, 20:30 UTCResolved - Due to some configuration issues when scaling our servers, users may have experienced...read more |
| 2023-07-26 00:04 | Load balancer issues | none | 0 second | Jul 26, 00:04 UTCResolved - This incident has been resolved.Jul 25, 23:09 UTCInvestigating - We are currently inv...read more |
| 2023-07-19 19:00 | Filtered edits | none | 0 second | Jul 19, 19:00 UTCResolved - From around 11:30pm to 1:30pm PT most suggested edits were filtered. This has been re...read more |
| 2023-06-28 05:30 | Degraded edits performance | none | 0 second | Jun 28, 05:30 UTCResolved - Higher latency than usual from 6/27/2023 10:30pm PT to 2/28/2023 8:30am PT.Jun 28, 05:30 UTCResolved - Higher latency than usual from 6/27/2023 10:30pm PT to 2/28/2023 8:30am PT. |
| 2023-01-24 04:30 | Downtime | none | 0 second | Jan 24, 04:30 UTCResolved - Downtime on 1/23 from 8:45pm to 9:45pm PTJan 24, 04:30 UTCResolved - Downtime on 1/23 from 8:45pm to 9:45pm PT |
| 2023-01-06 04:30 | Degraded edits performance | none | 0 second | Jan 6, 04:30 UTCResolved - Degraded edits performance with timeouts from 1/5/2023 9pm PT to 1/6/2023 9am PTJan 6, 04:30 UTCResolved - Degraded edits performance with timeouts from 1/5/2023 9pm PT to 1/6/2023 9am PT |
| 2022-12-06 16:00 | High latency | none | 0 second | Dec 6, 16:00 UTCResolved - From around 8am to 10:30am PT there was higher latency than usual. All systems are no...read more |
| 2022-11-17 04:15 | Sapling login errors | none | 0 second | Nov 17, 04:15 UTCResolved - This incident has been resolved.Nov 17, 04:15 UTCUpdate - We have resolved the issue....read more |
| 2022-08-10 23:30 | Degraded Suggest performance | none | 0 second | Aug 10, 23:30 UTCResolved - From 4:30pm to 6:15pm PT on 2022-08-10, Suggested response functionality was down.Aug 10, 23:30 UTCResolved - From 4:30pm to 6:15pm PT on 2022-08-10, Suggested response functionality was down. |
| 2022-07-12 18:44 | High latency | none | 0 second | Jul 12, 18:44 UTCResolved - This incident has been resolved.Jul 12, 18:39 UTCMonitoring - A fix has been implemen...read more |
| 2022-06-15 08:00 | High latency | none | 0 second | From 1300 to 1315 AM latency was high and the Sapling service was inaccessible.From 1300 to 1315 AM latency was high and the Sapling service was inaccessible. |
| 2022-06-07 20:27 | Website editor pages nonfunctional | none | 0 second | Several pages (including /grammar-check, /spell-check) were nonfunctional.Several pages (including /grammar-check, /spell-check) were nonfunctional. |
| 2022-03-23 18:00 | Higher than usual latency | minor | 0 second | Higher than usual latency from 11am to 1am PT. This has been resolved.Higher than usual latency from 11am to 1am PT. This has been resolved. |
| 2022-03-15 16:30 | High latency | minor | 0 second | Increased latency of Sapling's endpoints, in particular for website.Increased latency of Sapling's endpoints, in particular for website. |
| 2022-03-14 23:43 | Sapling unreachable | critical | 25 mins | This incident has been resolved.This incident has been resolved. |
| 2022-01-31 18:30 | High latency | none | 0 second | Latency was increased for roughly 90 minutes due to increase in networking requirements. Sapling has increased ne...read more |
| 2021-12-08 19:27 | Snippets and autocomplete not working | none | 96 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2021-11-24 13:00 | Downtime | none | 0 second | Database overload leading to downtime.Database overload leading to downtime. |
| 2021-09-09 14:00 | Unusually high latency | none | 0 second | High latency due to configuration of search module.High latency due to configuration of search module. |
| 2021-06-25 16:37 | Unusually high latency | major | 1 hr, 27 mins | This incident has been resolved.This incident has been resolved. |
| 2021-05-08 09:00 | API Slowdown | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2021-04-30 00:28 | Unusually high latency | major | 40 mins | This incident has been resolved.This incident has been resolved. |
| 2021-03-03 21:36 | Cluster maintenance | maintenance | 3 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2021-02-24 00:00 | Unusually high latency | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2021-02-05 06:25 | [Scheduled] Scheduled maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |