Current Status: Secureworks is UP
We checked the official Secureworks status page for updates 4 mins, 31 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-07-10 17:00 | [Scheduled] Investigations Database Maintenance in All Taegis Environments | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-10 11:46 | SentinelOne Ingest Delays in all Environments | none | 2 hrs, 51 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-08 11:01 | Ingestion Lag in Foxtrot Environment | none | 2 hrs, 3 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-26 09:21 | Delta: Stolen Credentials Detector Delay | major | 4 hrs, 49 mins | All systems are operating as normal.All systems are operating as normal. |
| 2025-06-25 15:00 | echo: Elevated Latency affecting alerting | major | 3 hrs, 1 min | The data backlog in echo is cleared. All systems are functioning as normal.The data backlog in echo is cleared. All systems are functioning as normal. |
| 2025-06-23 13:17 | Delta: HTTP data ingest delay | none | 20 mins | The data volume issue has been addressed. HTTP ingress is now caught up for all tenants in Delta.The data volume issue has been addressed. HTTP ingress is now caught up for all tenants in Delta. |
| 2025-06-16 17:43 | Alert Processing Delay | none | 16 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-16 11:11 | Advanced Search Errors In Echo Environment | none | 1 hr, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-13 13:08 | US-3(Foxtrot) - Event Search Degraded | none | 1 hr, 11 mins | Event searches are no longer degraded.Event searches are no longer degraded. |
| 2025-06-10 22:36 | Slowness in Taegis search on Charlie -- improving | none | 51 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-03 23:31 | Taegis http endpoint data normalization issue - all environments | minor | 56 hrs, 34 mins | Reingestion is complete in all environmentsReingestion is complete in all environments |
| 2025-05-29 14:31 | Some users may receive notifications for closed investigations | none | 47 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-29 13:30 | SentinelOne Outage | none | 25 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-26 03:00 | Alerts may be delayed for Echo | none | 7 hrs, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-23 04:07 | Events not Populating on Alerts in Taegis Charlie Environment | none | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-19 17:00 | [Scheduled] Investigations Maintenance - Investigations will be unavailable | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-19 17:00 | [Scheduled] Investigations, Auto Investigations, Notifications, and Playbook Maintenance | maintenance | 35 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-13 18:14 | Taegis XDR Search Performance Degradation in Delta Environment | none | 43 hrs, 51 mins | Our backlog has caught up, and we can mark this incident resolved. There was no data loss, however some changes t...read more |
| 2025-04-12 08:00 | [Scheduled] Native CrowdStrike Integration Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-01 20:28 | Slowness in the portal and delayed alerts | none | 13 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-31 11:09 | Detection Logic Summarization - Temporarily Unavailable | none | 3 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-27 06:00 | [Scheduled] DB Upgrade for CTP 3Scale | maintenance | 1 hr, 58 mins | We've been informed the scheduled maintenance has been completed, and our services are up and running.We've been informed the scheduled maintenance has been completed, and our services are up and running. |
| 2025-03-19 19:52 | Delta Environment Ingest Delays | none | 3 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 19:43 | MXDR SOC Backlog | none | 6 hrs, 43 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-10 20:00 | [Scheduled] Maintenance of Investigate and Respond services | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-08 19:00 | [Scheduled] Data ingest services maintenance: syslog and cloud APIs | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 16:44 | Support is investigating an issue where some users' browsers are crashing when accessing the Alerts ... | major | 1 hr, 29 mins | A fix has been deployed to all environments. The Alerts tab is functioning normally.A fix has been deployed to all environments. The Alerts tab is functioning normally. |
| 2025-02-28 15:30 | [Scheduled] Charlie/Delta scheduled maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-26 08:55 | False Positive Alerts For Domain Watchlist | none | 6 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-25 10:52 | Alert delivery is delayed | none | 11 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-25 10:37 | Data Ingest Delay | none | 21 mins | Duplicate incidentDuplicate incident |
| 2025-02-25 10:28 | Advanced Search Degradation | none | 7 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-26 16:17 | Legacy O365 Integration Ingestion Issue | none | 40 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-24 16:02 | [Scheduled] Database Maintenance for Tenant Profiles | maintenance | 19 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-07 18:52 | Charlie: Agent Registration, Package Downloads | none | 1 hr, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-09 11:47 | Some users may have experience errors logging into help center | none | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-09 10:52 | Third party integration data ingestion may be delayed for some customers | none | 2 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-20 16:31 | NGAV Management Portal | none | 16 hrs, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-12 09:02 | Network Detection & Response (NDR) device minor upgrade failed | none | 1 hr, 26 mins | The NDR minor upgrade was failing due to a missing artifact--version 9.1.1.18. The artifact is now available, an...read more |
| 2024-10-29 16:55 | Historic data searches may be experiencing errors | none | 48 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-24 20:47 | MXDR SOC Backlog | none | 5 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-23 23:03 | Taegis XDR Foxtrot Ingest Delay | none | 57 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-18 19:00 | [Scheduled] Planned Maintenance: Investigation Service | maintenance | 2 hrs | Maintenance is completed and the investigation is no longer degraded. Investigations older than 30 days in US-1 ...read more |
| 2024-10-17 15:45 | [Scheduled] Planned Maintenance: Collector Pages (Charlie & Delta) | maintenance | 50 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-15 15:45 | [Scheduled] Planned Maintenance: Collector Pages (Foxtrot & Echo) | maintenance | 52 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-10 15:58 | Audit Logs are not Being Displayed (All Envs) | none | 1 hr, 35 mins | A fix has been tested and implemented in all environments, marking this incident as resolved.A fix has been tested and implemented in all environments, marking this incident as resolved. |
| 2024-10-07 15:56 | Service provider outage | none | 1 hr, 8 mins | We have validated our internal services are operational, and our service provider has marked the incident resolve...read more |
| 2024-10-03 15:26 | Security Operations team is delayed in triaging Taegis alerts | none | 2 hrs, 29 mins | Service is restored, and the Security Operations team is catching up on the backlog.Service is restored, and the Security Operations team is catching up on the backlog. |
| 2024-10-02 13:56 | Impossible Travel and Stolen Credentials alerts delayed in delta | minor | 45 mins | A fix has been implemented, and we have processed our backlog. Impossible Travel and Stolen Credentials alerts a...read more |
| 2024-10-01 15:40 | Bring Your Own Threat Intelligence (BYOTI) Ingest Delay | none | 2 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |