Current Status: Secureworks is UP
We checked the official Secureworks status page for updates 3 mins, 51 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-08-22 12:27 | Intermittent failures of playbooks, notifications, and auto-investigations in all environments | minor | 0 second | Engineering is investigating intermittent failures of playbooks, notifications, and auto-investigations. As a wo...read more |
| 2025-08-21 11:32 | Auth processing delays in Charlie, Delta & Echo | minor | 21 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-16 03:00 | Alerts are delayed by up to three hours | none | 57 mins | Alerting is caught up.Alerting is caught up. |
| 2025-08-13 13:31 | SentinelOne Outage Impacting Ingestion | none | 1 hr, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-28 11:02 | Alert triage delay in Foxtrot | none | 19 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-23 19:11 | [Scheduled] Netflow event ingestion may be delayed in the charlie (ctpx.secureworks.com) environment... | maintenance | 2 hrs, 51 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-10 17:00 | [Scheduled] Investigations Database Maintenance in All Taegis Environments | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-10 11:46 | SentinelOne Ingest Delays in all Environments | none | 2 hrs, 51 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-08 11:01 | Ingestion Lag in Foxtrot Environment | none | 2 hrs, 3 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-26 09:21 | Delta: Stolen Credentials Detector Delay | major | 4 hrs, 49 mins | All systems are operating as normal.All systems are operating as normal. |
| 2025-06-25 15:00 | echo: Elevated Latency affecting alerting | major | 3 hrs, 1 min | The data backlog in echo is cleared. All systems are functioning as normal.The data backlog in echo is cleared. All systems are functioning as normal. |
| 2025-06-23 13:17 | Delta: HTTP data ingest delay | none | 20 mins | The data volume issue has been addressed. HTTP ingress is now caught up for all tenants in Delta.The data volume issue has been addressed. HTTP ingress is now caught up for all tenants in Delta. |
| 2025-06-16 17:43 | Alert Processing Delay | none | 16 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-16 11:11 | Advanced Search Errors In Echo Environment | none | 1 hr, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-13 13:08 | US-3(Foxtrot) - Event Search Degraded | none | 1 hr, 11 mins | Event searches are no longer degraded.Event searches are no longer degraded. |
| 2025-06-10 22:36 | Slowness in Taegis search on Charlie -- improving | none | 51 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-03 23:31 | Taegis http endpoint data normalization issue - all environments | minor | 56 hrs, 34 mins | Reingestion is complete in all environmentsReingestion is complete in all environments |
| 2025-05-30 19:09 | SentinelOne Outage | none | 0 second | May 30, 15:09 EDTResolved - This incident has been resolved.May 29, 13:30 EDTMonitoring - Currently there is a Se...read more |
| 2025-05-29 19:18 | Some users may receive notifications for closed investigations | none | 0 second | May 29, 15:18 EDTResolved - This incident has been resolved.May 29, 14:31 EDTIdentified - Some users may receive ...read more |
| 2025-05-26 14:28 | Alerts may be delayed for Echo | none | 0 second | May 26, 10:28 EDTResolved - This incident has been resolved.May 26, 03:00 EDTInvestigating - We identified an iss...read more |
| 2025-05-23 08:36 | Events not Populating on Alerts in Taegis Charlie Environment | none | 0 second | May 23, 04:36 EDTResolved - This incident has been resolved.May 23, 04:07 EDTIdentified - Users in the Taegis Cha...read more |
| 2025-05-19 21:35 | Investigations, Auto Investigations, Notifications, and Playbook Maintenance | none | 0 second | May 19, 17:35 EDTCompleted - The scheduled maintenance has been completed.May 19, 17:00 EDTIn progress - Schedule...read more |
| 2025-05-19 15:41 | Investigations Maintenance - Investigations will be unavailable | none | 0 second | May 19, 11:41 EDTCompleted - The scheduled maintenance has been completed.May 19, 17:00 EDTIn progress - Schedule...read more |
| 2025-05-15 18:05 | Taegis XDR Search Performance Degradation in Delta Environment | none | 0 second | May 15, 14:05 EDTResolved - Our backlog has caught up, and we can mark this incident resolved. There was no data ...read more |
| 2025-04-12 16:00 | Native CrowdStrike Integration Maintenance | none | 0 second | Apr 12, 12:00 EDTCompleted - The scheduled maintenance has been completed.Apr 12, 08:00 EDTIn progress - Schedule...read more |
| 2025-04-01 20:28 | Slowness in the portal and delayed alerts | none | 13 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-31 11:09 | Detection Logic Summarization - Temporarily Unavailable | none | 3 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-27 06:00 | [Scheduled] DB Upgrade for CTP 3Scale | maintenance | 1 hr, 58 mins | We've been informed the scheduled maintenance has been completed, and our services are up and running.We've been informed the scheduled maintenance has been completed, and our services are up and running. |
| 2025-03-19 19:52 | Delta Environment Ingest Delays | none | 3 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 19:43 | MXDR SOC Backlog | none | 6 hrs, 43 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-10 20:00 | [Scheduled] Maintenance of Investigate and Respond services | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-08 19:00 | [Scheduled] Data ingest services maintenance: syslog and cloud APIs | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 16:44 | Support is investigating an issue where some users' browsers are crashing when accessing the Alerts ... | major | 1 hr, 29 mins | A fix has been deployed to all environments. The Alerts tab is functioning normally.A fix has been deployed to all environments. The Alerts tab is functioning normally. |
| 2025-02-28 15:30 | [Scheduled] Charlie/Delta scheduled maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-26 08:55 | False Positive Alerts For Domain Watchlist | none | 6 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-25 10:52 | Alert delivery is delayed | none | 11 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-25 10:37 | Data Ingest Delay | none | 21 mins | Duplicate incidentDuplicate incident |
| 2025-02-25 10:28 | Advanced Search Degradation | none | 7 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-26 16:17 | Legacy O365 Integration Ingestion Issue | none | 40 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-24 16:02 | [Scheduled] Database Maintenance for Tenant Profiles | maintenance | 19 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-07 18:52 | Charlie: Agent Registration, Package Downloads | none | 1 hr, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-09 11:47 | Some users may have experience errors logging into help center | none | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-09 10:52 | Third party integration data ingestion may be delayed for some customers | none | 2 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-20 16:31 | NGAV Management Portal | none | 16 hrs, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-12 09:02 | Network Detection & Response (NDR) device minor upgrade failed | none | 1 hr, 26 mins | The NDR minor upgrade was failing due to a missing artifact--version 9.1.1.18. The artifact is now available, an...read more |
| 2024-10-29 16:55 | Historic data searches may be experiencing errors | none | 48 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-24 20:47 | MXDR SOC Backlog | none | 5 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-23 23:03 | Taegis XDR Foxtrot Ingest Delay | none | 57 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-18 19:00 | [Scheduled] Planned Maintenance: Investigation Service | maintenance | 2 hrs | Maintenance is completed and the investigation is no longer degraded. Investigations older than 30 days in US-1 ...read more |
| 2024-10-17 15:45 | [Scheduled] Planned Maintenance: Collector Pages (Charlie & Delta) | maintenance | 50 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |