Current Status: Secureworks is UP
We checked the official Secureworks status page for updates 3 mins, 49 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-13 13:08 | US-3(Foxtrot) - Event Search Degraded | none | 1 hr, 11 mins | Event searches are no longer degraded.Event searches are no longer degraded. |
| 2025-06-10 22:36 | Slowness in Taegis search on Charlie -- improving | none | 51 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-03 23:31 | Taegis http endpoint data normalization issue - all environments | minor | 56 hrs, 34 mins | Reingestion is complete in all environmentsReingestion is complete in all environments |
| 2025-05-29 14:31 | Some users may receive notifications for closed investigations | none | 47 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-29 13:30 | SentinelOne Outage | none | 25 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-26 03:00 | Alerts may be delayed for Echo | none | 7 hrs, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-23 04:07 | Events not Populating on Alerts in Taegis Charlie Environment | none | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-19 17:00 | [Scheduled] Investigations Maintenance - Investigations will be unavailable | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-19 17:00 | [Scheduled] Investigations, Auto Investigations, Notifications, and Playbook Maintenance | maintenance | 35 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-13 18:14 | Taegis XDR Search Performance Degradation in Delta Environment | none | 43 hrs, 51 mins | Our backlog has caught up, and we can mark this incident resolved. There was no data loss, however some changes t...read more |
| 2025-04-12 08:00 | [Scheduled] Native CrowdStrike Integration Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-01 20:28 | Slowness in the portal and delayed alerts | none | 13 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-31 11:09 | Detection Logic Summarization - Temporarily Unavailable | none | 3 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-27 06:00 | [Scheduled] DB Upgrade for CTP 3Scale | maintenance | 1 hr, 58 mins | We've been informed the scheduled maintenance has been completed, and our services are up and running.We've been informed the scheduled maintenance has been completed, and our services are up and running. |
| 2025-03-19 19:52 | Delta Environment Ingest Delays | none | 3 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 19:43 | MXDR SOC Backlog | none | 6 hrs, 43 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-10 20:00 | [Scheduled] Maintenance of Investigate and Respond services | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-08 19:00 | [Scheduled] Data ingest services maintenance: syslog and cloud APIs | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 16:44 | Support is investigating an issue where some users' browsers are crashing when accessing the Alerts ... | major | 1 hr, 29 mins | A fix has been deployed to all environments. The Alerts tab is functioning normally.A fix has been deployed to all environments. The Alerts tab is functioning normally. |
| 2025-02-28 15:30 | [Scheduled] Charlie/Delta scheduled maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-26 08:55 | False Positive Alerts For Domain Watchlist | none | 6 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-25 10:52 | Alert delivery is delayed | none | 11 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-25 10:37 | Data Ingest Delay | none | 21 mins | Duplicate incidentDuplicate incident |
| 2025-02-25 10:28 | Advanced Search Degradation | none | 7 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-26 16:17 | Legacy O365 Integration Ingestion Issue | none | 40 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-24 16:02 | [Scheduled] Database Maintenance for Tenant Profiles | maintenance | 19 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-07 18:52 | Charlie: Agent Registration, Package Downloads | none | 1 hr, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-09 11:47 | Some users may have experience errors logging into help center | none | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-09 10:52 | Third party integration data ingestion may be delayed for some customers | none | 2 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-20 16:31 | NGAV Management Portal | none | 16 hrs, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-12 09:02 | Network Detection & Response (NDR) device minor upgrade failed | none | 1 hr, 26 mins | The NDR minor upgrade was failing due to a missing artifact--version 9.1.1.18. The artifact is now available, an...read more |
| 2024-10-29 16:55 | Historic data searches may be experiencing errors | none | 48 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-24 20:47 | MXDR SOC Backlog | none | 5 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-23 23:03 | Taegis XDR Foxtrot Ingest Delay | none | 57 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-18 19:00 | [Scheduled] Planned Maintenance: Investigation Service | maintenance | 2 hrs | Maintenance is completed and the investigation is no longer degraded. Investigations older than 30 days in US-1 ...read more |
| 2024-10-17 15:45 | [Scheduled] Planned Maintenance: Collector Pages (Charlie & Delta) | maintenance | 50 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-15 15:45 | [Scheduled] Planned Maintenance: Collector Pages (Foxtrot & Echo) | maintenance | 52 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-10 15:58 | Audit Logs are not Being Displayed (All Envs) | none | 1 hr, 35 mins | A fix has been tested and implemented in all environments, marking this incident as resolved.A fix has been tested and implemented in all environments, marking this incident as resolved. |
| 2024-10-07 15:56 | Service provider outage | none | 1 hr, 8 mins | We have validated our internal services are operational, and our service provider has marked the incident resolve...read more |
| 2024-10-03 15:26 | Security Operations team is delayed in triaging Taegis alerts | none | 2 hrs, 29 mins | Service is restored, and the Security Operations team is catching up on the backlog.Service is restored, and the Security Operations team is catching up on the backlog. |
| 2024-10-02 13:56 | Impossible Travel and Stolen Credentials alerts delayed in delta | minor | 45 mins | A fix has been implemented, and we have processed our backlog. Impossible Travel and Stolen Credentials alerts a...read more |
| 2024-10-01 15:40 | Bring Your Own Threat Intelligence (BYOTI) Ingest Delay | none | 2 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-12 10:30 | Registry and Auth ingestion delay (Charlie) | none | 57 mins | Upon investigation, it was determined that the issue did not affect the alerting pipeline, and no processing dela...read more |
| 2024-09-10 16:30 | [Scheduled] Data Source Maintenance (Delta + Charlie) | maintenance | 27 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-09 16:30 | [Scheduled] Data Source Maintenance (Echo + Foxtrot) | maintenance | 38 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-28 14:27 | Integrations- Data Sources Filters - Search may not display all devices | none | 24 hrs, 11 mins | Filter is now working as expected; this incident has been resolved.Filter is now working as expected; this incident has been resolved. |
| 2024-08-23 05:41 | Advance Search - End Date in Date Picker Not Functional | none | 3 hrs, 25 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-22 09:50 | Integrations- Data Sources Filters - Sensor Types error causing all filters to become non-functional | none | 2 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-30 21:16 | RedCloak data flow degradation | none | 3 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-25 11:52 | US-2/Delta - Delay in attaching alerts to investigations | none | 28 mins | The issue has been resolved.The issue has been resolved. |