Current Status: servicerocket is UP
We checked the official servicerocket status page for updates 1 min, 30 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-01-28 09:00 | [Scheduled] Security & Encryption for Confluence Cloud Infrastructure Transfer | maintenance | 2 hrs, 8 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-11-21 08:23 | [Scheduled] Migration of Contact Views for Salesforce & JSM Infrastructure to Appfire | maintenance | 1 hr, 8 mins | The migration has been completed now. The application is now running on the Appfire infrastructure.The migration has been completed now. The application is now running on the Appfire infrastructure. |
| 2023-10-24 09:42 | [Scheduled] Migration of Publisher for Confluence Cloud to Salesforce Infrastructure to Appfire | maintenance | 1 hr, 18 mins | The Publisher for Confluence Cloud to Salesforce infrastructure is successfully transferred from ServiceRocket to...read more |
| 2023-10-17 15:07 | Errors when accessing Connections and in lightning components in Salesforce | critical | 24 mins | Our team have investigated and identified possible reasons. Access to the Connector for Salesforce and Jira has b...read more |
| 2023-09-09 07:44 | [Scheduled] Migration of Connector for Salesforce & Confluence Cloud Infrastructure to Appfire | maintenance | 2 mins | The Connector for Salesforce and Confluence Cloud infrastructure is successfully transferred from ServiceRocket t...read more |
| 2023-09-04 17:00 | ServiceRocket Support Portal Scheduled Migration | none | 0 second | Sep 4, 17:00 UTCCompleted - The scheduled maintenance has been completed.Aug 31, 22:00 UTCIn progress - Schedule...read more |
| 2023-08-02 06:59 | Classic Connector for Salesforce & Jira - Migration Service to Cloud will be unavailable | none | 0 second | Aug 2, 06:59 UTCCompleted - The scheduled maintenance has been completed.Jul 31, 10:00 UTCIn progress - Schedule...read more |
| 2023-07-29 06:02 | [Scheduled] Migration of Connector for Salesforce & Jira Cloud Infrastructure to Appfire | maintenance | 1 hr, 39 mins | The Connector for Salesforce and Jira Cloud infrastructure is successfully transferred from ServiceRocket to Appf...read more |
| 2023-07-27 00:00 | [Scheduled] Migration Service to Cloud will be unavailable | maintenance | 96 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-27 01:00 | [Scheduled] Connector for Salesforce & Jira - Migration Service Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-04-27 13:41 | Getting an "Error rendering field-group macro" error on the ServiceRocket Docs website when trying t... | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2023-03-27 01:00 | [Scheduled] ServiceRocket Documentation Website Scheduled Maintenance | maintenance | 3 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-03-02 15:57 | Connector for Salesforce & Jira Service Disruption | major | 44 mins | The team has been monitoring the situation and can confirm now that the issue has been resolved. Apologies for a...read more |
| 2023-01-30 02:01 | [Scheduled] ServiceRocket Documentation Website Scheduled Maintenance | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-12-21 03:39 | Connector for Salesforce & Jira Cloud: Non-admin Jira users are encountering the "Project is not bou... | major | 3 hrs, 42 mins | The fix was released and we can confirm the issue has been rectified.The fix was released and we can confirm the issue has been rectified. |
| 2022-12-19 03:00 | [Scheduled] Classic Connector for Salesforce & Jira - Migration Service Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-31 01:00 | [Scheduled] ServiceRocket Documentation Website Scheduled Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-13 17:50 | Documentation site unavailable | critical | 7 hrs, 37 mins | This incident has been resolved. The documentation website is now operational.This incident has been resolved. The documentation website is now operational. |
| 2022-09-28 17:23 | Service Disruption for our Confluence cloud apps | critical | 8 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-07 09:00 | [Scheduled] Connector for Workplace & Jira Scheduled Maintenance | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-07-25 05:20 | [Scheduled] Connector for Salesforce & Jira Service Management Scheduled Upgrade | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-07-25 03:00 | [Scheduled] Connector for Salesforce & Jira Service Management Scheduled Upgrade | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-06-03 03:40 | ServiceRocket Docs (docs.servicerocket.com) is currently restricted from the public | critical | 100 hrs, 47 mins | The issue has been resolved. Our Docs site(docs.servicerocket.com) is now operating normally.The issue has been resolved. Our Docs site(docs.servicerocket.com) is now operating normally. |
| 2022-04-25 04:30 | [Scheduled] ServiceRocket Documentation Website Scheduled Database Upgrade | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-03-21 05:12 | Composition tabs and some features of our Confluence Cloud apps not working for some users | minor | 3 hrs, 8 mins | This incident has been resolved by Atlassian: - https://confluence.status.atlassian.com/incidents/djgy8z9097bwThis incident has been resolved by Atlassian: - https://confluence.status.atlassian.com/incidents/djgy8z9097bw |
| 2022-02-24 17:50 | Connector for Salesforce & Jira Outage | major | 6 hrs, 7 mins | A fix was implemented for this incident and is now resolved.A fix was implemented for this incident and is now resolved. |
| 2022-01-24 16:27 | Service Disruption for the Connector for Salesforce & Jira Cloud | critical | 7 hrs, 40 mins | Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally.Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally. |
| 2022-01-18 16:34 | Service Disruption for the Connector for Salesforce and Jira Cloud | critical | 4 hrs, 58 mins | Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally.Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally. |
| 2022-01-12 07:00 | [Scheduled] ServiceRocket Documentation Website Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-12-30 07:00 | [Scheduled] ServiceRocket Documentation Website Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-12-22 02:00 | [Scheduled] ServiceRocket Documentation Website Scheduled Upgrade | maintenance | 1 hr, 44 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-12-15 15:35 | Connector for Salesforce and Jira Cloud Intermittent Service Disruption | major | 45 mins | We have identified the root cause of the disruption which was caused by AWS outage. AWS servers have been restore...read more |
| 2021-12-13 15:39 | Connector for Salesforce and Jira Cloud Intermittent Service Disruption | major | 7 hrs, 16 mins | We experienced an intermittent issue to view/create/associate with our connector today starting around 10AM EST. ...read more |
| 2021-06-21 12:42 | Connector for Salesforce & Jira | major | 30 mins | We've experienced an outage for our Salesforce & Jira connector following a misconfiguration on one of our servic...read more |
| 2021-06-21 02:01 | [Scheduled] Connector for Salesforce & Jira Scheduled Maintenance | maintenance | 2 hrs, 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-06-15 12:08 | Connector for Salesforce & Jira: Getting "Unknown error! Index: 0, Size:0" error when displaying Jir... | maintenance | 21 hrs, 27 mins | This issue has been resolved as the fix has released. Please contact us with this link: https://servicerocket.dri...read more |
| 2021-05-27 07:35 | Documentation Website | major | 0 second | Between 07:35 UTC to 07:35 UTC We experienced issue with our <a href="https://docs.servicerocket.com/home">apps d...read more |
| 2021-05-26 20:00 | Documentation site unavailable | critical | 4 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2021-05-22 02:21 | Documentation Website | major | 40 mins | The maintenance was completed. The website is operational now.The maintenance was completed. The website is operational now. |
| 2021-05-21 02:01 | [Scheduled] ServiceRocket Documentation Website Scheduled Upgrade | maintenance | 2 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-05-19 08:31 | ServiceRocket Documentation Website Scheduled Upgrade | none | 4 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-26 02:00 | [Scheduled] Connector for Salesforce & Jira Service Management Scheduled Upgrade | maintenance | 2 hrs, 27 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-15 17:28 | Documentation Website | major | 5 mins | This incident has been resolved.This incident has been resolved. |
| 2021-03-15 17:01 | Documentation site unavailable | critical | 30 mins | The documentation site is back up and running.The documentation site is back up and running. |
| 2021-03-11 15:54 | Connector for Salesforce & Jira | major | 10 hrs, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2021-03-08 03:32 | SR Marketplace Portal | major | 24 mins | Between 03:32 UTC to 03:56 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">market...read more |
| 2021-03-08 02:00 | [Scheduled] Connector for Salesforce & Jira Service Management Scheduled Upgrade | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-01 03:58 | SR Marketplace Portal | major | 20 mins | Between 03:58 UTC to 04:18 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">market...read more |
| 2021-02-22 03:30 | SR Marketplace Portal | major | 20 mins | Between 03:30 UTC to 03:50 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">market...read more |
| 2021-02-08 03:26 | SR Marketplace Portal | major | 22 mins | Between 03:26 UTC to 03:48 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">market...read more |