Current Status: Shopify is UP
We checked the official Shopify status page for updates 2 mins, 21 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-10-21 11:48 | Some customers may be prevented from using Email OTP to sign into Shop Pay | major | 2 hrs, 22 mins | Between 15:05 UTC and 17:34 UTC, we experienced an issue that impacted OTP email delivery for Shop Pay sign-ins. ...read more |
| 2025-10-20 13:18 | Some users are unable to connect with Live Support | minor | 5 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-20 13:18 | Some users are unable to connect with Live Support | none | 0 second | This issue has been resolved and is being monitored.This issue has been resolved and is being monitored. |
| 2025-10-20 04:44 | Due to an AWS outage, some users may encounter issues with a number of Shopify Services | minor | 0 second | We are seeing significant signs of recovery across our services and are working to verify the health of our third...read more |
| 2025-10-20 03:38 | Some customers are unable to use Shop Pay Instalments options at checkout | major | 1 hr, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-16 11:27 | Buyers may encounter failure messages from third-party PayPal | major | 1 hr, 20 mins | Checkouts via PayPal and Shopify Payments France are both working normally again. The monitoring period for this ...read more |
| 2025-10-16 10:53 | Shopify Flow - workflow runs, may be delayed | major | 1 hr, 2 mins | Between 12:44UTC - 15:44UTC, Flow experienced delay issues. A fix was implemented which resolved the issue. The m...read more |
| 2025-10-13 10:39 | Some merchants are currently unable to purchase UPS shipping labels in the admin | minor | 2 hrs, 9 mins | Between 13:12 UTC - 16:43 UTC, merchants experienced issues with purchasing UPS shipping labels in the Shopify Ad...read more |
| 2025-10-10 18:58 | Some users may be unable to purchase new domains or update their Name Servers due to a third-party o... | major | 1 hr, 45 mins | We are continuing to coordinate issues related to new domain purchases and NameServer updates with OpenSRS. Pleas...read more |
| 2025-10-10 11:43 | Some Staff Accounts Are Unable to Add Images to Product Pages | minor | 45 mins | Between 14:33 UTC and 16:06 UTC, we experienced an issue due to which staff members were unable to add or edit im...read more |
| 2025-10-08 20:02 | Some customers may be experiencing issues with Shop Pay | minor | 20 mins | Between 23:55 - 00:18 UTC, we experienced degraded service for Shop App and Shop Pay. A fix was implemented at 00...read more |
| 2025-10-01 12:24 | Some customers experiencing issues with the Shop App and Shop Pay | minor | 39 mins | The monitoring period for this issue has ended and no further impact has been observed.The monitoring period for this issue has ended and no further impact has been observed. |
| 2025-09-30 05:31 | Some merchants and customers experiencing issues accessing the storefront | minor | 47 mins | Between 8:16 and 9:55, we experienced increase storefront error rates. A fix was implemented at 9:50 which resolv...read more |
| 2025-09-28 22:24 | Merchants may see an error when using Shop Pay Installments | minor | 4 hrs, 32 mins | Between 1:25am UTC - 4:20am UTC, we experienced an increase in errors for Shop Pay Installments transactions. Ins...read more |
| 2025-09-24 12:11 | Some buyers and merchants may encounter errors on checkouts, storefronts, and admins | minor | 45 mins | The monitoring period for this issue has ended and no further impact has been observed.The monitoring period for this issue has ended and no further impact has been observed. |
| 2025-09-20 10:01 | Shopify Flow may not work correctly with the "run code" action | minor | 1 hr, 14 mins | A fix has been implemented for the Flow "run code" issue, which has resolved the issue for new runs.A fix has been implemented for the Flow "run code" issue, which has resolved the issue for new runs. |
| 2025-09-16 17:44 | Some merchants unable to purchase Canada Post shipping labels | minor | 1 hr, 20 mins | Canada Post is currently experiencing an issue affecting Merchants ability to purchase shipping labels from withi...read more |
| 2025-09-11 20:01 | Buyers in Finland experiencing issues selecting payment methods at checkout | minor | 22 mins | Between 22:45 - 00:21 UTC Buyers located in Finland may have experienced issues selecting a payment gateway at ch...read more |
| 2025-09-08 06:51 | Some merchants unable to log in to their Shopify accounts | major | 8 hrs, 11 mins | After an extensive investigation, we have been unable to reproduce the issue. As this no longer appears to be wid...read more |
| 2025-09-04 11:15 | Payment methods are experiencing issues when Customers are checking out | major | 12 mins | Between 15:06 UTC - 15:26 UTC, we experienced an issue with multiple Payment methods. A fix was implemented at 15...read more |
| 2025-08-29 11:45 | Merchants logging in are seeing 'Continue with email' button as disabled and cannot proceed with log... | minor | 22 mins | Between 15:20 UTC - 16:02 UTC, merchants experienced issues with the "Continue with email" button, preventing log...read more |
| 2025-08-27 12:39 | Some checkouts are returning a 404 Error | critical | 28 mins | The monitoring period is now over and we have confirmed that checkouts are once again working as expected.The monitoring period is now over and we have confirmed that checkouts are once again working as expected. |
| 2025-08-20 21:24 | Some buyers and merchants unable to access storefronts from Brazil | minor | 13 hrs, 36 mins | We continue to work on a resolution to this issue and will no longer be updating https://www.shopifystatus.com/. ...read more |
| 2025-08-17 21:47 | Theme editor returning a permission error for some stores | minor | 35 mins | Between 00:00 - 02:11 UTC , some stores saw a theme editor permission error. A fix was implemented at 02:06 UTC w...read more |
| 2025-08-07 17:48 | Some merchants and customers experiencing issues accessing storefronts | major | 46 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-07 17:20 | Some merchants and customers experiencing issues accessing the storefronts | major | 10 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-07 17:11 | Some merchants and customers experiencing issues accessing storefronts | none | 0 second | Some storefronts are currently inaccessible. We are investigating and will keep you updated.Some storefronts are currently inaccessible. We are investigating and will keep you updated. |
| 2025-08-07 17:11 | Some merchants and customers experiencing issues accessing storefronts | none | 0 second | Some storefronts are currently inaccessible. We are investigating and will keep you updated.Some storefronts are currently inaccessible. We are investigating and will keep you updated. |
| 2025-08-07 17:11 | Some merchants and customers experiencing issues accessing the storefronts | none | 0 second | Some storefronts are currently inaccessible. We are investigating and will keep you updated.Some storefronts are currently inaccessible. We are investigating and will keep you updated. |
| 2025-08-06 01:27 | Intermittent issues for buyers attempting to use "Sign in with Shop" due to SMS provider outages | major | 4 hrs, 39 mins | Between 6:25 - 10:00 UTC, some buyers experienced intermittent issues receiving One Time Passcode SMS messages wh...read more |
| 2025-08-05 23:49 | Intermittent errors impacting US Central region | major | 3 hrs, 11 mins | Between 02:53 - 06:45, we experienced increased error rates including intermittent 500 errors impacting storefron...read more |
| 2025-08-01 12:16 | Some merchants encountering blank pages within their admins | major | 1 hr, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-01 09:15 | PayPal is providing error messages when processing payments | minor | 2 hrs, 12 mins | The issue has now been resolved. The monitoring period for this issue has ended and no further impact has been ob...read more |
| 2025-07-29 17:00 | Partner dashboard not loading correctly for some public apps | minor | 40 mins | Between 21:08 - 21:29 UTC, we experienced partner dashboard unexpected errors when accessing public apps. A fix w...read more |
| 2025-07-29 16:08 | Some Merchants encountering error messages within their admins | minor | 35 mins | Between 19:48 - 20:20 UTC, we experienced merchants encountering error messages within their admins. A fix was im...read more |
| 2025-07-28 20:13 | PayPal Express providing error messages when activating the service as a third-party payment gateway | minor | 46 mins | Between 11:43 - 12:58 UTC, PayPal experienced an issue with PayPal Express activation. A fix was implemented by P...read more |
| 2025-07-24 13:11 | Help Center support is unavailable for some merchants | major | 47 mins | A fix was implemented at 17:35 UTC, which resolved the issue. The monitoring period for this issue has ended and ...read more |
| 2025-07-21 05:32 | Shopify Payments not processing some payments | minor | 5 hrs, 52 mins | The monitoring period for this issue has ended and no further impact has been observed.The monitoring period for this issue has ended and no further impact has been observed. |
| 2025-07-18 11:35 | Some users are encountering error messages with admins, checkouts, storefronts, and POS | major | 2 hrs, 48 mins | Between 15:00 UTC and 16:47 UTC, a service disruption from our networking provider, Google Cloud (https://status....read more |
| 2025-07-16 22:29 | Unexpected API Versions served to some Merchants | none | 0 second | Between July 16th at 15:00 UTC – July 17th at 01:11 UTC, we experienced an issue where unexpected versions of som...read more |
| 2025-07-16 15:06 | Unexpected API Versions served to some Merchants | major | 0 second | The issue has been fixed and working at normal operational levels. We are now in monitoring phase until the full ...read more |
| 2025-07-16 06:24 | hCaptcha "Draw a box challenge" not working on non English language stores, that are eligible for Bo... | minor | 1 hr, 29 mins | A fix has been implemented by hCaptcha at 11:45 UTC, which resolved the issue. The monitoring period for this iss...read more |
| 2025-07-14 13:12 | Some users are unable to connect to Live Support | critical | 1 hr, 58 mins | The issue impacting connecting to Live Support is resolved, and users are now able to access this as usual.The issue impacting connecting to Live Support is resolved, and users are now able to access this as usual. |
| 2025-07-05 10:25 | Some Merchants are unable to select a new subscription plan | minor | 1 hr, 55 mins | Between 13:44 UTC - 16:06 UTC, we experienced issues where some merchants were unable to select a new subscriptio...read more |
| 2025-07-01 01:41 | Some merchants may experience issues accessing apps using managed pricing | minor | 2 hrs, 38 mins | Between 4:08 UTC and 8:00 UTC, we experienced an issue where some newly installed apps would encounter errors in ...read more |
| 2025-06-24 18:57 | Shop Pay unavailable | minor | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-24 13:46 | Some POS transactions are not completing on iOS devices Actions | major | 3 hrs, 6 mins | Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be complete...read more |
| 2024-10-14 08:21 | Pre-BFCM status page test | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2023-03-13 11:24 | Some Merchants are experiencing issues accessing Storefronts and Shopify Admins | critical | 41 mins | This incident has been resolved.This incident has been resolved. |
| 2022-12-09 15:15 | [Scheduled] Apps Redis Maintenance | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |