Current Status: SurveyMonkey is UP
We checked the official SurveyMonkey status page for updates 48 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-10-20 07:52 | AWS issue impact | major | 4 hrs, 41 mins | This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AW...read more |
| 2025-10-07 08:37 | Some survey pages are currently unreachable | critical | 54 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-01 16:52 | Multi survey analysis charts returning error | minor | 20 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-01 15:40 | Error creating email invitation or reminder messages | major | 18 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-01 10:00 | Error when attempting to access custom landing pages. | none | 0 second | A error was showing when attempting to access custom landing pages. This issue is now resolved.A error was showing when attempting to access custom landing pages. This issue is now resolved. |
| 2025-09-22 10:50 | Invite and Reminder emails stuck in spam | minor | 6 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-09 16:20 | Some users cannot access the Analyze page and some users cannot access the Collect Responses page fo... | major | 3 hrs, 37 mins | All issues have been fixed, including the following: - Some users cannot access Collect Responses on their survey...read more |
| 2025-09-09 14:22 | New homepage not loading for some users | minor | 33 mins | This incident is resolved. There are no longer errors on the new homepage.This incident is resolved. There are no longer errors on the new homepage. |
| 2025-08-27 13:04 | Charts not loading | minor | 22 mins | The issue has been resolved. All charts in Analyze are now loading as expected.The issue has been resolved. All charts in Analyze are now loading as expected. |
| 2025-08-23 09:00 | [Scheduled] Scheduled maintenance - US and CA data centers | maintenance | 1 hr, 26 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-22 10:43 | random "we slipped" errors through all areas of the site | none | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-14 11:22 | Errors across the SurveyMonkey site and surveys | critical | 22 mins | The incident has been resolvedThe incident has been resolved |
| 2025-08-12 20:50 | Cannot Connect to Microsoft Excel in Connect Apps | major | 10 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-12 08:27 | Issues accessing Build with AI or Billing features using mobile browser | minor | 1 hr, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-28 17:46 | Analyze results not loading / blank | none | 0 second | Jul 28, 10:46 PDTResolved - This incident has been resolved.Jul 28, 09:36 PDTMonitoring - A fix has been implemen...read more |
| 2025-07-23 19:39 | Multiple errors impacting the service | none | 0 second | Jul 23, 12:39 PDTResolved - The site has recovered and errors have been resolved. All is operational and working ...read more |
| 2025-07-15 20:51 | Help Center & SurveyMonkey Marketing pages down | none | 0 second | Jul 15, 13:51 PDTResolved - The Help Center & SurveyMonkey marketing pages are back up and running. All issues ha...read more |
| 2025-07-07 23:15 | Survey preview goes completely blank after answering a question | none | 0 second | Jul 7, 16:15 PDTResolved - This incident has been resolved.Jul 7, 16:06 PDTUpdate - We are continuing to work o...read more |
| 2025-07-03 18:46 | Some users are unable to successfully login or create an account | none | 0 second | Jul 3, 11:46 PDTResolved - This incident has been resolved.Jul 3, 10:59 PDTMonitoring - A fix has been implemen...read more |
| 2025-06-26 01:10 | Analyze toolbar not loading for some accounts | none | 0 second | Jun 25, 18:10 PDTResolved - This incident has been resolved.Jun 25, 18:07 PDTUpdate - We are continuing to monito...read more |
| 2025-06-24 15:30 | Scheduled maintenance - Multi-survey analysis page and dashboards | none | 0 second | Jun 24, 08:30 PDTCompleted - The scheduled maintenance has been completed.Jun 24, 08:00 PDTIn progress - Schedule...read more |
| 2025-06-18 11:18 | SurveyMonkey Contribute - Issues with starting or completing surveys. | none | 0 second | Jun 18, 04:18 PDTResolved - This incident has been resolved.Jun 18, 02:53 PDTIdentified - We are currently invest...read more |
| 2025-06-17 18:07 | Device Verification Failing | none | 0 second | Jun 17, 11:07 PDTResolved - could not look up device profile, device verification was failing - this has been res...read more |
| 2025-06-06 10:56 | Response data missing from Analyze page | none | 0 second | Jun 6, 03:56 PDTResolved - This incident has been resolved.Jun 4, 03:09 PDTMonitoring - We are aware of an issu...read more |
| 2025-06-05 03:46 | Some shared data pages cannot be accessed without the viewer logging in | none | 0 second | Jun 4, 20:46 PDTResolved - This incident has been resolved.Jun 4, 20:04 PDTInvestigating - We are currently inv...read more |
| 2025-06-04 14:30 | Site Errors | major | 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-04 09:15 | API returning false error | minor | 0 second | Slight increase in 500 error related to HIPAASlight increase in 500 error related to HIPAA |
| 2025-06-03 03:59 | Response data missing from Analyze page | major | 23 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-02 11:15 | Analyze down | major | 0 second | Analyze was down for a brief period this morning starting at 11:15am PST. Users may have experienced 500 errors o...read more |
| 2025-05-29 23:04 | SurveyMonkey Reward users cannot redeem their rewards | major | 1 hr, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-27 18:16 | Some users on Enterprise teams cannot edit surveys | major | 5 hrs, 34 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-26 02:00 | [Scheduled] Scheduled maintenance - Multi-survey analysis page and dashboards | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-14 08:38 | Error when accessing the Collect page | major | 16 mins | This issue is now resolvedThis issue is now resolved |
| 2025-05-14 05:15 | New Users on Basic Plans cannot buy responses and checkout for MaxDiff Solution Surveys | minor | 24 hrs, 52 mins | This issue is now resolved.This issue is now resolved. |
| 2025-05-05 06:00 | Chart issues on Summary Data PDF exports from Analyze Results | none | 0 second | There was an issue where charts would show an "oops" error, and this has since been resolved. Any past exports wi...read more |
| 2025-04-30 16:00 | Site incident impacting multiple parts of our site | none | 0 second | There was a site incident which impacted multiple parts of our site. During the incident, users may encounter an ...read more |
| 2025-04-29 04:30 | Analyze Page Loading Issues | none | 0 second | Reports of users not being able to scroll past Q3 on Analyze page, as well as some errors when exporting Summary ...read more |
| 2025-04-16 03:00 | Issue creating MaxDiff surveys | minor | 6 hrs, 33 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-19 08:15 | Homepage Down | critical | 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-12 15:41 | Intermittent errors affecting the download and upload of multilingual language files | minor | 1 hr, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-06 11:45 | Delays in processing of response-related events for webhook callbacks and integration synchs | minor | 4 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-05 11:15 | NPS scores not rendering in survey Dashboards | minor | 1 hr, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-21 12:13 | Blank pages across the site | major | 51 mins | Issues have been resolved and the site is loading as expected now.Issues have been resolved and the site is loading as expected now. |
| 2025-02-16 15:00 | Survey page is loading slowly or returning errors | none | 0 second | Our site experienced an issue that caused survey pages to load slowly or return errors for some respondents. This...read more |
| 2025-02-13 21:04 | SurveyMonkey Rewards users cannot cash out their rewards | minor | 4 hrs, 33 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-23 09:59 | Unable to download exports from Analyze Results page | major | 28 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-21 15:08 | Users cannot log into SurveyMonkey mobile | major | 30 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-12 20:24 | Analyze Results / Shared Data Page not loading | critical | 1 hr, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-07 08:38 | [Scheduled] Scheduled maintenance - US and CA data centers | maintenance | 3 hrs, 22 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-06 02:41 | Issue with viewing Maxdiff survey | major | 6 hrs, 8 mins | This issue is now resolvedThis issue is now resolved |