Current Status: SurveyMonkey is UP
We checked the official SurveyMonkey status page for updates 4 mins, 18 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-08-27 13:04 | Charts not loading | minor | 22 mins | The issue has been resolved. All charts in Analyze are now loading as expected.The issue has been resolved. All charts in Analyze are now loading as expected. |
| 2025-08-23 09:00 | [Scheduled] Scheduled maintenance - US and CA data centers | maintenance | 1 hr, 26 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-22 10:43 | random "we slipped" errors through all areas of the site | none | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-14 11:22 | Errors across the SurveyMonkey site and surveys | critical | 22 mins | The incident has been resolvedThe incident has been resolved |
| 2025-08-12 20:50 | Cannot Connect to Microsoft Excel in Connect Apps | major | 10 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-12 08:27 | Issues accessing Build with AI or Billing features using mobile browser | minor | 1 hr, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-28 08:15 | Analyze results not loading / blank | minor | 2 hrs, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-23 11:58 | Multiple errors impacting the service | major | 41 mins | The site has recovered and errors have been resolved. All is operational and working as expected now.The site has recovered and errors have been resolved. All is operational and working as expected now. |
| 2025-07-15 13:30 | Help Center & SurveyMonkey Marketing pages down | minor | 21 mins | The Help Center & SurveyMonkey marketing pages are back up and running. All issues have been resolved.The Help Center & SurveyMonkey marketing pages are back up and running. All issues have been resolved. |
| 2025-07-07 16:02 | Survey preview goes completely blank after answering a question | minor | 13 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-03 09:02 | Some users are unable to successfully login or create an account | major | 2 hrs, 44 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-25 17:49 | Analyze toolbar not loading for some accounts | major | 21 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-24 08:00 | [Scheduled] Scheduled maintenance - Multi-survey analysis page and dashboards | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-18 02:53 | SurveyMonkey Contribute - Issues with starting or completing surveys. | minor | 1 hr, 25 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-17 11:07 | Device Verification Failing | minor | 0 second | could not look up device profile, device verification was failing - this has been resolvedcould not look up device profile, device verification was failing - this has been resolved |
| 2025-06-04 20:04 | Some shared data pages cannot be accessed without the viewer logging in | major | 42 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-04 14:30 | Site Errors | major | 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-04 09:15 | API returning false error | minor | 0 second | Slight increase in 500 error related to HIPAASlight increase in 500 error related to HIPAA |
| 2025-06-04 03:09 | Response data missing from Analyze page | major | 48 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-03 03:59 | Response data missing from Analyze page | major | 23 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-02 11:15 | Analyze down | major | 0 second | Analyze was down for a brief period this morning starting at 11:15am PST. Users may have experienced 500 errors o...read more |
| 2025-05-29 23:04 | SurveyMonkey Reward users cannot redeem their rewards | major | 1 hr, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-27 18:16 | Some users on Enterprise teams cannot edit surveys | major | 5 hrs, 34 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-26 02:00 | [Scheduled] Scheduled maintenance - Multi-survey analysis page and dashboards | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-14 08:38 | Error when accessing the Collect page | major | 16 mins | This issue is now resolvedThis issue is now resolved |
| 2025-05-14 05:15 | New Users on Basic Plans cannot buy responses and checkout for MaxDiff Solution Surveys | minor | 24 hrs, 52 mins | This issue is now resolved.This issue is now resolved. |
| 2025-05-05 06:00 | Chart issues on Summary Data PDF exports from Analyze Results | none | 0 second | There was an issue where charts would show an "oops" error, and this has since been resolved. Any past exports wi...read more |
| 2025-04-30 16:00 | Site incident impacting multiple parts of our site | none | 0 second | There was a site incident which impacted multiple parts of our site. During the incident, users may encounter an ...read more |
| 2025-04-29 04:30 | Analyze Page Loading Issues | none | 0 second | Reports of users not being able to scroll past Q3 on Analyze page, as well as some errors when exporting Summary ...read more |
| 2025-04-16 03:00 | Issue creating MaxDiff surveys | minor | 6 hrs, 33 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-19 08:15 | Homepage Down | critical | 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-12 15:41 | Intermittent errors affecting the download and upload of multilingual language files | minor | 1 hr, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-06 11:45 | Delays in processing of response-related events for webhook callbacks and integration synchs | minor | 4 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-05 11:15 | NPS scores not rendering in survey Dashboards | minor | 1 hr, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-21 12:13 | Blank pages across the site | major | 51 mins | Issues have been resolved and the site is loading as expected now.Issues have been resolved and the site is loading as expected now. |
| 2025-02-16 15:00 | Survey page is loading slowly or returning errors | none | 0 second | Our site experienced an issue that caused survey pages to load slowly or return errors for some respondents. This...read more |
| 2025-02-13 21:04 | SurveyMonkey Rewards users cannot cash out their rewards | minor | 4 hrs, 33 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-23 09:59 | Unable to download exports from Analyze Results page | major | 28 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-21 15:08 | Users cannot log into SurveyMonkey mobile | major | 30 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-12 20:24 | Analyze Results / Shared Data Page not loading | critical | 1 hr, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-07 08:38 | [Scheduled] Scheduled maintenance - US and CA data centers | maintenance | 3 hrs, 22 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-06 02:41 | Issue with viewing Maxdiff survey | major | 6 hrs, 8 mins | This issue is now resolvedThis issue is now resolved |
| 2024-12-05 12:48 | Users based in Canada having trouble exporting from Analyze Results | major | 22 mins | The issue is now resolved and all Canadian users should be able export their data without issue.The issue is now resolved and all Canadian users should be able export their data without issue. |
| 2024-12-05 06:38 | SurveyMonkey customer's who are using a lanuage other than English are unable to create surveys. Non... | major | 1 hr, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-04 10:50 | Users based in Canada having trouble accessing Analyze Results | major | 3 hrs, 7 mins | This incident is now resolved. Users in Canada can now access Analyze Results as expected.This incident is now resolved. Users in Canada can now access Analyze Results as expected. |
| 2024-12-03 13:02 | Email Collector invites encountering a 404 error | critical | 37 mins | The issue is now resolved and the majority of users should now be able access their survey invites without error,...read more |
| 2024-12-03 09:39 | Unable to edit user billing details | major | 5 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-25 15:47 | NPS question converted to rating scale question in some surveys | minor | 24 hrs, 57 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-23 08:00 | [Scheduled] Scheduled maintenance - EU data center | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-20 13:00 | Site issue impacting paid features | major | 0 second | There was a site issue from approximately 1:05-1:25PM (Pacific Time) which affected users' ability to access paid...read more |