Current Status: SurveyMonkey is UP
We checked the official SurveyMonkey status page for updates 1 min, 55 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-04 20:04 | Some shared data pages cannot be accessed without the viewer logging in | major | 42 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-04 14:30 | Site Errors | major | 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-04 09:15 | API returning false error | minor | 0 second | Slight increase in 500 error related to HIPAASlight increase in 500 error related to HIPAA |
| 2025-06-04 03:09 | Response data missing from Analyze page | major | 48 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-03 03:59 | Response data missing from Analyze page | major | 23 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-02 11:15 | Analyze down | major | 0 second | Analyze was down for a brief period this morning starting at 11:15am PST. Users may have experienced 500 errors o...read more |
| 2025-05-29 23:04 | SurveyMonkey Reward users cannot redeem their rewards | major | 1 hr, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-27 18:16 | Some users on Enterprise teams cannot edit surveys | major | 5 hrs, 34 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-26 02:00 | [Scheduled] Scheduled maintenance - Multi-survey analysis page and dashboards | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-14 08:38 | Error when accessing the Collect page | major | 16 mins | This issue is now resolvedThis issue is now resolved |
| 2025-05-14 05:15 | New Users on Basic Plans cannot buy responses and checkout for MaxDiff Solution Surveys | minor | 24 hrs, 52 mins | This issue is now resolved.This issue is now resolved. |
| 2025-05-05 06:00 | Chart issues on Summary Data PDF exports from Analyze Results | none | 0 second | There was an issue where charts would show an "oops" error, and this has since been resolved. Any past exports wi...read more |
| 2025-04-30 16:00 | Site incident impacting multiple parts of our site | none | 0 second | There was a site incident which impacted multiple parts of our site. During the incident, users may encounter an ...read more |
| 2025-04-29 04:30 | Analyze Page Loading Issues | none | 0 second | Reports of users not being able to scroll past Q3 on Analyze page, as well as some errors when exporting Summary ...read more |
| 2025-04-16 03:00 | Issue creating MaxDiff surveys | minor | 6 hrs, 33 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-19 15:22 | Homepage Down | none | 0 second | Mar 19, 08:22 PDTResolved - This incident has been resolved.Mar 19, 08:15 PDTInvestigating - We are currently inv...read more |
| 2025-03-13 00:40 | Intermittent errors affecting the download and upload of multilingual language files | none | 0 second | Mar 12, 17:40 PDTResolved - This incident has been resolved.Mar 12, 16:11 PDTIdentified - The issue has been iden...read more |
| 2025-03-06 23:47 | Delays in processing of response-related events for webhook callbacks and integration synchs | none | 0 second | Mar 6, 15:47 PSTResolved - This incident has been resolved.Mar 6, 11:45 PSTMonitoring - Our processing of respo...read more |
| 2025-03-05 20:21 | NPS scores not rendering in survey Dashboards | none | 0 second | Mar 5, 12:21 PSTResolved - This incident has been resolved.Mar 5, 11:15 PSTInvestigating - We are currently inv...read more |
| 2025-02-21 21:04 | Blank pages across the site | none | 0 second | Feb 21, 13:04 PSTResolved - Issues have been resolved and the site is loading as expected now.Feb 21, 12:28 PSTMo...read more |
| 2025-02-16 23:00 | Survey page is loading slowly or returning errors | none | 0 second | Feb 16, 15:00 PSTResolved - Our site experienced an issue that caused survey pages to load slowly or return error...read more |
| 2025-02-14 09:37 | SurveyMonkey Rewards users cannot cash out their rewards | none | 0 second | Feb 14, 01:37 PSTResolved - This incident has been resolved.Feb 13, 22:11 PSTUpdate - We are continuing to work o...read more |
| 2025-01-23 18:27 | Unable to download exports from Analyze Results page | none | 0 second | Jan 23, 10:27 PSTResolved - This incident has been resolved.Jan 23, 10:20 PSTMonitoring - A fix has been implemen...read more |
| 2025-01-21 23:38 | Users cannot log into SurveyMonkey mobile | none | 0 second | Jan 21, 15:38 PSTResolved - This incident has been resolved.Jan 21, 15:23 PSTMonitoring - A fix has been implemen...read more |
| 2024-12-13 05:29 | Analyze Results / Shared Data Page not loading | none | 0 second | Dec 12, 21:29 PSTResolved - This incident has been resolved.Dec 12, 20:38 PSTMonitoring - A fix has been implemen...read more |
| 2024-12-07 08:38 | [Scheduled] Scheduled maintenance - US and CA data centers | maintenance | 3 hrs, 22 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-06 02:41 | Issue with viewing Maxdiff survey | major | 6 hrs, 8 mins | This issue is now resolvedThis issue is now resolved |
| 2024-12-05 12:48 | Users based in Canada having trouble exporting from Analyze Results | major | 22 mins | The issue is now resolved and all Canadian users should be able export their data without issue.The issue is now resolved and all Canadian users should be able export their data without issue. |
| 2024-12-05 06:38 | SurveyMonkey customer's who are using a lanuage other than English are unable to create surveys. Non... | major | 1 hr, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-04 10:50 | Users based in Canada having trouble accessing Analyze Results | major | 3 hrs, 7 mins | This incident is now resolved. Users in Canada can now access Analyze Results as expected.This incident is now resolved. Users in Canada can now access Analyze Results as expected. |
| 2024-12-03 13:02 | Email Collector invites encountering a 404 error | critical | 37 mins | The issue is now resolved and the majority of users should now be able access their survey invites without error,...read more |
| 2024-12-03 09:39 | Unable to edit user billing details | major | 5 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-25 15:47 | NPS question converted to rating scale question in some surveys | minor | 24 hrs, 57 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-23 08:00 | [Scheduled] Scheduled maintenance - EU data center | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-20 13:00 | Site issue impacting paid features | major | 0 second | There was a site issue from approximately 1:05-1:25PM (Pacific Time) which affected users' ability to access paid...read more |
| 2024-11-20 07:46 | Issues accessing the Collect Responses page for some surveys | none | 1 hr, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-11 03:36 | SurveyMonkey Contribute | minor | 18 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-06 16:47 | Login prompts appearing on Help Center pages for logged-in users on the EU data center | minor | 118 hrs, 27 mins | This issue has been resolved and EU customers should now be able to log in on Help Center pages.This issue has been resolved and EU customers should now be able to log in on Help Center pages. |
| 2024-11-04 16:37 | No contacts added to email invitation message even though there are valid contacts, preventing the s... | major | 25 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-25 09:51 | Issue at checkout when scheduling SurveyMonkey Audience project | major | 8 hrs, 44 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-15 09:34 | Facebook signups and logins are failing | none | 32 mins | The issue has been resolved. Facebook sign-ups and logins are now working.The issue has been resolved. Facebook sign-ups and logins are now working. |
| 2024-10-04 10:44 | Issue with the Plans and Pricing page | minor | 20 mins | The issue has been resolved. The Plans & Pricing page is loading and working as expected.The issue has been resolved. The Plans & Pricing page is loading and working as expected. |
| 2024-10-03 21:47 | Survey web link not loading for some surveys | major | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-01 14:06 | My Team: Manage Users→User→Manage Surveys page not loading for admins | minor | 19 mins | The issue is now resolved.The issue is now resolved. |
| 2024-09-25 17:14 | Design survey page unresponsive for surveys in some accounts | minor | 1 hr | This incident has been resolved.This incident has been resolved. |
| 2024-09-18 17:55 | Resolved - 5xx errors when accessing Developer API | none | 0 second | ✅ We observed an impact on the availability of the Developer API this morning between 9:07-11:20am PST; the issue...read more |
| 2024-09-18 07:55 | Issue with device verification | major | 13 mins | This issue is resolvedThis issue is resolved |
| 2024-09-18 07:00 | Error showing on https://fr.surveymonkey.com/ | major | 24 mins | This issue is now resolvedThis issue is now resolved |
| 2024-09-12 20:27 | SurveyMonkey Audience projects halted | major | 1 hr, 16 mins | This incident has been resolved. SurveyMonkey Audience projects from here should launch correctly.This incident has been resolved. SurveyMonkey Audience projects from here should launch correctly. |
| 2024-09-06 09:02 | Multiple services like the Analyze and Survey Taking experience down | major | 1 hr, 53 mins | All services have recovered and issues are now resolved. The site is loading as expected.All services have recovered and issues are now resolved. The site is loading as expected. |