Current Status: Tidio is UP
We checked the official Tidio status page for updates 2 mins, 18 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-07 10:00 | [Scheduled] www.tidio.com maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-19 10:00 | [Scheduled] Upgrading infrastructure to improve stability and security | maintenance | 2 hrs, 22 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-13 06:00 | [Scheduled] Database upgrade | maintenance | 2 hrs, 9 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-21 05:00 | [Scheduled] Scheduled maintenance | maintenance | 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-26 10:44 | Connectivity issues for some users | major | 3 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-26 07:17 | Connectivity issues for some users | major | 1 hr, 48 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-07 20:46 | Connectivity issues for some users | minor | 3 hrs, 48 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-23 11:34 | Issues with Emails sent via Tidio | major | 1 hr, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-04 05:30 | [Scheduled] Websocket | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-23 05:50 | [Scheduled] Scheduled maintenance | maintenance | 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-11-05 21:27 | Connectivity issues for some users | major | 56 mins | Everything is back up and running. Thank you for your patience.Everything is back up and running. Thank you for your patience. |
| 2022-10-24 14:17 | Connectivity issues for some users | minor | 55 mins | This incident has been resolved.This incident has been resolved. |
| 2022-10-24 10:47 | Connectivity issues in the chat admin panel | minor | 1 hr, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-20 13:44 | Connectivity issues for some users | major | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-17 11:01 | Connectivity issues for some users | minor | 7 hrs, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-03 16:18 | Connectivity issues for some users | critical | 26 mins | This incident has been resolved.This incident has been resolved. |
| 2022-07-20 15:39 | Connectivity issues for some users | critical | 59 mins | This incident has been resolved.This incident has been resolved. |
| 2022-06-21 06:53 | Connectivity issues for some users | minor | 1 hr, 32 mins | Everything is back up and running. Thank you for your patience.Everything is back up and running. Thank you for your patience. |
| 2022-06-09 13:17 | Mailing issues for some users | major | 6 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2022-05-09 09:58 | Connectivity issues for some users | major | 43 mins | This incident has been resolved.This incident has been resolved. |
| 2022-04-26 12:22 | [Scheduled] Scheduled maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-04-20 09:50 | Connectivity issues for some users | major | 12 hrs, 21 mins | This incident has been resolved.This incident has been resolved. |
| 2022-04-19 14:34 | Connectivity issues for some users | major | 3 hrs, 51 mins | This incident has been resolved.This incident has been resolved. |
| 2022-04-16 07:20 | Issues with the Chatting Page feature | major | 3 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2022-02-21 18:45 | Connectivity issues for some users | none | 2 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2022-02-16 14:59 | Connectivity issues for some users | major | 2 hrs, 33 mins | This incident has been resolved.This incident has been resolved. |
| 2022-02-15 19:03 | Connectivity issues for some users | major | 41 mins | This incident has been resolved.This incident has been resolved. |
| 2022-01-03 12:18 | Connectivity issue | minor | 2 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-23 13:00 | [Scheduled] Scheduled maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-11-16 13:23 | Connectivity issues | minor | 1 hr, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2021-10-13 07:25 | Connectivity issues for some users | critical | 4 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2021-10-06 09:55 | Tidio API V2 is down. Shopify Tidio Chat is down | major | 58 mins | Everything is back up and running. Thank you for your patienceEverything is back up and running. Thank you for your patience |
| 2021-10-05 07:26 | Tidio API is down. Shopify Tidio Chat is down. | critical | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-28 08:12 | Connectivity issues for some users | none | 1 hr, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-09 05:16 | Connectivity issues for some users | major | 38 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-09 04:52 | Connectivity issues for some users | major | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2021-05-30 13:22 | Facebook Messenger connection issue | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2021-05-12 15:49 | Connectivity issues for some users | major | 1 hr, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-17 07:30 | [Scheduled] MySQL Database maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-10 01:01 | Connectivity issues for some users | minor | 62 hrs, 5 mins | Everything is back up and running. Thank you for your patienceEverything is back up and running. Thank you for your patience |
| 2020-12-08 17:56 | Connectivity issues for some users | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2020-11-18 23:18 | Connectivity issues for some users | minor | 1 hr, 27 mins | This incident has been resolved.This incident has been resolved. |
| 2020-11-16 07:29 | Connectivity issues for some users | major | 1 hr, 17 mins | The incident has been resolved.The incident has been resolved. |
| 2020-11-06 07:50 | [Scheduled] Database maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-10-26 12:39 | Messenger hooks | maintenance | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2020-10-24 10:17 | Messages can't be sent | major | 8 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2020-10-24 09:17 | [Scheduled] Database maintenance. | maintenance | 58 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-10-19 10:50 | Maintenance | maintenance | 3 hrs, 10 mins | Everything is back up and running. Thank you for your patienceEverything is back up and running. Thank you for your patience |
| 2020-10-14 13:37 | Connectivity issues for some users | minor | 3 hrs, 29 mins | Everything is back up and running. Thank you for your patienceEverything is back up and running. Thank you for your patience |
| 2020-09-29 13:56 | Connectivity issues for some users | minor | 6 hrs, 43 mins | Everything is back up and running. Thank you for your patienceEverything is back up and running. Thank you for your patience |