Current Status: TokenEx is UP
We checked the official TokenEx status page for updates 5 mins, 20 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-05-06 21:15 | [Scheduled] US Customer Portal: Scheduled Downtime Starting | maintenance | 3 hrs, 28 mins | Scheduled maintenance on the US Customer Portal (my.tokenex.com) is now complete. The portal should be accessible...read more |
| 2025-04-10 07:20 | Service Cloud Community Portal Login Issues | minor | 2 hrs, 42 mins | During scheduled Service Cloud maintenance, an unforeseen issue arose that temporarily prevented user login. Thi...read more |
| 2025-03-26 12:46 | Notice of Degradation of Service - US Production | none | 0 second | Mar 26, 07:46 CDTResolved - Between 7:23 and 7:35 CST, a network traffic degradation was detected. Service has be...read more |
| 2025-02-26 14:42 | Notice of Degradation of Service - EU Production | none | 0 second | Feb 26, 08:42 CSTResolved - All IXOPAY products are now fully functional and stable in the EU Production Environm...read more |
| 2024-10-27 13:41 | Production Managed File Transfer (MFT) Platform Updates - Important Scheduled Maintenance | none | 0 second | Oct 27, 08:41 CDTCompleted - IXOPAY/TokenEx has completed our Production MFT Platform Update (batch.tokenex.com) ...read more |
| 2024-08-08 12:50 | Production Environment: Intermittent Issues | none | 0 second | Aug 8, 07:50 CDTResolved - The issue has been resolved. Our team is closely monitoring the situation to ensure ...read more |
| 2024-08-06 22:46 | Notice of Degradation of Service - EU Production | none | 0 second | Aug 6, 17:46 CDTResolved - The availability issues impacting our EU region have been fully resolved, and our pla...read more |
| 2024-07-20 01:42 | Notice of Degradation of Service - Test | none | 0 second | Jul 19, 20:42 CDTResolved - Our Test environment is stable and functioning as expected. We will mark this Test in...read more |
| 2024-07-19 19:26 | Notice of Degradation of Service - Production | none | 0 second | Jul 19, 14:26 CDTResolved - As all IXOPAY products are now fully functional and stable in the Production Environm...read more |
| 2024-04-05 18:42 | Network Outage | none | 0 second | Apr 5, 13:42 CDTResolved - This issue has been resolved. Thank you for your patience.Apr 5, 01:11 CDTMonitoring...read more |
| 2024-03-06 17:38 | Interruption of Service - API / MFT | none | 0 second | Mar 6, 11:38 CSTResolved - We experienced a brief outage lasting approximately 2-3 minutes impacting all product...read more |
| 2023-07-31 20:25 | TokenEx Iframe - Caching Issue | none | 0 second | Jul 31, 15:25 CDTResolved - We are no longer receiving reports of caching issues. If you experience any issues, p...read more |
| 2023-07-23 13:09 | Degraded Performance - EU | none | 0 second | Jul 23, 08:09 CDTResolved - All services continue to function normally.Jul 23, 07:39 CDTMonitoring - We are inves...read more |
| 2023-06-25 02:13 | Degraded performance - API Operations | none | 0 second | Jun 24, 21:13 CDTResolved - TokenEx experienced a brief period of degraded performance from 7:44PM to 7:52PM CDT ...read more |
| 2023-06-07 15:37 | NON-PRODUCTION - Services Temporarily Unavailable | none | 0 second | Jun 7, 10:37 CDTResolved - Our TEST environment was unavailable from approximately 9:03 to 9:06 AM CDT due to a ...read more |
| 2023-05-11 23:06 | Timeouts to some 3rd Party Gateways | none | 0 second | May 11, 18:06 CDTResolved - A service interruption that occurred between 3:25PM CT and 4:25PM CT and which caused...read more |
| 2023-05-03 21:59 | Production Managed File Transfer (MFT) Platform Updates - Important Scheduled Maintenance | none | 0 second | May 3, 16:59 CDTCompleted - The scheduled maintenance has been completed.May 3, 16:46 CDTIn progress - Schedule...read more |
| 2023-03-06 20:58 | Production Managed File Transfer (MFT) Platform Updates - Important Scheduled Maintenance | none | 0 second | Mar 6, 14:58 CSTCompleted - TokenEx has completed our Production MFT Platform Update (batch.tokenex.com) schedul...read more |
| 2023-01-25 11:21 | Azure Networking - Connectivity Issues | none | 0 second | Jan 25, 05:21 CSTResolved - This incident has been resolved.Jan 25, 04:01 CSTUpdate - We are continuing to monito...read more |
| 2022-12-15 04:00 | Network Connectivity Issues - US Production | none | 0 second | Dec 14, 22:00 CSTResolved - On 12/14/22 at 22:10:08 CST a degradation in network traffic was identified. Fifteen ...read more |
| 2022-12-01 12:00 | Service Degradation - EU Datacenter | none | 0 second | Dec 1, 06:00 CSTResolved - A load balancer failure may have led to connectivity issues for some customer request...read more |
| 2022-10-06 15:24 | Interruption in MFT/Batch Services | none | 0 second | Oct 6, 10:24 CDTResolved - An unexpected error occurred with MFT/Batch services which interrupted SFTP connectiv...read more |
| 2022-03-28 18:52 | TGAPI v2 Traffic Impacted for Some U.S. Clients | none | 0 second | Mar 28, 13:52 CDTResolved - From 10:12AM - 12:55PM CT, a single-node in the TokenEx U.S. environment became unres...read more |
| 2021-09-24 01:13 | Token Services API | none | 0 second | Sep 23, 20:13 CDTResolved - From 19:21 - 19:26 CDT, a subset of Token Services API calls failed due to the tempor...read more |
| 2021-08-18 00:55 | Transparent Gateway Version 1 Deployment Issue | none | 0 second | Aug 17, 19:55 CDTResolved - The code deployment has been successfully pushed to all TokenEx production environmen...read more |
| 2021-08-16 16:56 | Database incident affecting some costumers (US) | none | 0 second | A database incident occurred today starting at approximately 12:06 PM CDT and lasting for a period of 20 minutes ...read more |
| 2021-06-29 13:00 | [Scheduled] Production MFT Platform Updates | maintenance | 20 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-06-25 12:13 | Intermittent Connectivity Issues | none | 22 hrs, 26 mins | Due to the nature of the issue, a root cause has not yet been determined. We are continuing to work with our vend...read more |
| 2021-06-19 11:00 | Intermittent database issue | none | 3 hrs, 30 mins | There has been no further impact to our systems. We are working with our cloud vendor to determine the root caus...read more |
| 2021-06-08 11:00 | Errors Performing CVV related operations | none | 0 second | On June 8th, during a code deployment, an implementation script failed to complete as expected. The issue resulte...read more |
| 2021-04-01 16:30 | Payment Gateway Services DNS Issue | none | 0 second | TokenEx leverages a DNS resolution service provided by our IaaS provider. This service started experiencing inter...read more |
| 2021-01-24 08:38 | MFT Outage | none | 0 second | At 3:44am CST, the TokenEx MFT service was unavailable. Service was restored at 3:56am CST.At 3:44am CST, the TokenEx MFT service was unavailable. Service was restored at 3:56am CST. |
| 2020-03-24 13:30 | [Scheduled] Production MFT Platform Updates | maintenance | 9 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-11-06 13:00 | [Scheduled] Production MFT Platform Updates | maintenance | 9 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-10-02 13:00 | [Scheduled] Production MFT Platform Updates | maintenance | 12 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-08-16 15:44 | US1(DFW) External Connectivity | none | 1 hr, 18 mins | We have not seen any more connectivity issues and are marking this incident as resolved.We have not seen any more connectivity issues and are marking this incident as resolved. |
| 2019-03-01 05:16 | Tokenization Issue for some customers | none | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2018-03-06 15:00 | [Scheduled] Maintenance Notification - Production MFT platform updates | maintenance | 10 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-02-12 17:26 | Payment Services - Possible Degradation | minor | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2017-11-21 17:32 | Iframe/HTP Issue | minor | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2017-02-17 10:00 | [Scheduled] Scheduled Maintenance Notification - Production API Certificate Update | maintenance | 3 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-02-13 15:00 | [Scheduled] Scheduled Maintenance Notification - Production MFT platform updates | maintenance | 28 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-01-05 11:04 | batch.tokenex.com Outage | major | 1 hr, 53 mins | This incident has been resolved.This incident has been resolved. |
| 2016-10-12 04:58 | API Errors | none | 0 second | @ 0430 CDT we were alerted of a critical database issue affecting performing write operations which caused API er...read more |
| 2016-10-03 14:54 | API Errors | none | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2016-09-20 12:01 | [Scheduled] Maintenance Notification - Production MFT platform updates | maintenance | 15 mins | We encountered a warning message during the prerequisite validation process and have decided postpone this upgrad...read more |
| 2016-07-15 01:44 | Possible network issues | none | 42 mins | This incident has been resolved.This incident has been resolved. |
| 2016-06-09 13:50 | ISP Issues | none | 1 hr, 27 mins | Update from upstream provider(Telia): "Our core team has resolved an issue on our backbone causing U.S. customers...read more |
| 2016-03-04 08:46 | TEST ENVIRONMENT: Intermittent Issues | none | 1 hr, 3 mins | We've confirmed that all services in Test are fully operational.We've confirmed that all services in Test are fully operational. |
| 2016-02-12 16:00 | [Scheduled] Test Environment Maintenance | none | 2 hrs, 38 mins | The new Test environment is available for use. As always, please reach out to support@tokenex.com if you have any...read more |