Current Status: UJET is UP
We checked the official UJET status page for updates 3 mins, 12 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-03-12 18:00 | Virtual Agent Issues | none | 0 second | Mar 12, 18:00 UTCResolved - This incident has been resolved.Mar 12, 16:50 UTCMonitoring - The upstream carrier ro...read more |
| 2024-03-12 16:17 | Virtual Agent Issues | none | 1 hr, 43 mins | This incident has been resolved.This incident has been resolved. |
| 2023-12-21 19:29 | Agent Status Issue | none | 0 second | Dec 21, 19:29 UTCResolved - This incident has been resolved.Dec 21, 19:16 UTCMonitoring - The issue has recovered...read more |
| 2023-12-21 18:39 | Agent Status Issue | minor | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-16 03:38 | Intermittent Issues Changing Status in Agent Adapter | none | 0 second | Nov 16, 03:38 UTCResolved - This incident has been resolved.Nov 15, 22:40 UTCMonitoring - One of the services the...read more |
| 2023-11-15 22:01 | Intermittent Issues Changing Status in Agent Adapter | minor | 5 hrs, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2022-11-09 15:26 | Voice and Chat Incident | none | 0 second | Nov 9, 15:26 UTCResolved - This incident has been resolved.Nov 9, 15:09 UTCIdentified - We have identified the ...read more |
| 2022-11-09 14:52 | Voice and Chat Incident | minor | 34 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-28 16:11 | Carrier Incident Causing Intermittent Issues | none | 0 second | Mar 28, 16:11 UTCResolved - This incident has been resolved.Mar 28, 15:55 UTCMonitoring - Twilio has implemented ...read more |
| 2022-03-28 15:26 | Carrier Incident Causing Intermittent Issues | minor | 45 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-22 16:35 | Carrier Incident Causing Intermittent Issues | none | 0 second | Mar 22, 16:35 UTCResolved - The issue has been resolved and systems are operating normally.Mar 22, 16:25 UTCIdent...read more |
| 2022-03-22 16:25 | Carrier Incident Causing Intermittent Issues | minor | 10 mins | The issue has been resolved and systems are operating normally.The issue has been resolved and systems are operating normally. |
| 2021-12-15 16:13 | Major AWS Outage Affecting UJET Application | none | 0 second | Dec 15, 16:13 UTCResolved - This incident has been resolved.Dec 15, 16:12 UTCMonitoring - AWS has noted that they...read more |
| 2021-12-15 15:51 | Major AWS Outage Affecting UJET Application | none | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-10 21:11 | Carrier Incident Causing Intermittent Issues | none | 0 second | Dec 10, 21:11 UTCResolved - The latency and timeout issue that was affecting one of our carriers has been resolve...read more |
| 2021-12-10 20:48 | Carrier Incident Causing Intermittent Issues | minor | 23 mins | The latency and timeout issue that was affecting one of our carriers has been resolved. We will continue to moni...read more |
| 2021-08-31 21:52 | AWS Incident Causing Intermittent Issues | none | 0 second | Aug 31, 21:52 UTCResolved - This incident has been resolved.Aug 31, 19:10 UTCInvestigating - AWS is having an out...read more |
| 2021-08-31 19:10 | AWS Incident Causing Intermittent Issues | minor | 2 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-07 14:14 | Call Failures and Degraded Call Quality | none | 0 second | Apr 7, 14:14 UTCResolved - The carrier is reporting the incident has ben resolved.Apr 7, 13:54 UTCInvestigating...read more |
| 2021-04-07 13:54 | Call Failures and Degraded Call Quality | minor | 20 mins | The carrier is reporting the incident has ben resolved.The carrier is reporting the incident has ben resolved. |
| 2021-02-23 20:09 | Intermittent Chat Issue | none | 0 second | Feb 23, 20:09 UTCResolved - This incident has been resolved.Feb 23, 18:27 UTCIdentified - We are currently invest...read more |
| 2021-02-23 18:27 | Intermittent Chat Issue | minor | 1 hr, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2021-02-03 17:45 | Intermittent Chat/Call Issues | none | 0 second | Feb 3, 17:45 UTCResolved - The carrier has resolved the issue and the intermittent failures have stopped. We wi...read more |
| 2021-02-03 17:15 | Intermittent Chat/Call Issues | minor | 30 mins | The carrier has resolved the issue and the intermittent failures have stopped. We will continue monitoring close...read more |
| 2020-11-17 13:22 | Voice & Chat Service Interruption | none | 0 second | Nov 17, 13:22 UTCResolved - This incident has been resolved.Nov 17, 13:09 UTCMonitoring - A fix has been implemen...read more |
| 2020-11-17 12:42 | Voice & Chat Service Interruption | minor | 40 mins | This incident has been resolved.This incident has been resolved. |
| 2020-09-22 19:00 | Degraded Chat Performance | none | 0 second | Sep 22, 19:00 UTCResolved - This incident has been resolved.Sep 22, 18:22 UTCInvestigating - We are currently inv...read more |
| 2020-09-22 18:22 | Degraded Chat Performance | minor | 38 mins | This incident has been resolved.This incident has been resolved. |
| 2020-09-22 17:33 | Degraded Chat Performance | none | 0 second | Sep 22, 17:33 UTCResolved - This incident has been resolved.Sep 22, 17:09 UTCInvestigating - We are currently inv...read more |
| 2020-09-22 17:09 | Degraded Chat Performance | minor | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2020-09-21 18:02 | Degraded Chat Performance | none | 0 second | Sep 21, 18:02 UTCResolved - This incident has been resolved: https://status.twilio.com/incidents/hgc2sqywnhxbSep ...read more |
| 2020-09-21 17:27 | Degraded Chat Performance | minor | 35 mins | This incident has been resolved: https://status.twilio.com/incidents/hgc2sqywnhxbThis incident has been resolved: https://status.twilio.com/incidents/hgc2sqywnhxb |
| 2020-05-06 18:43 | Increased Latency and Errors | none | 0 second | May 6, 18:43 UTCResolved - This incident has been resolved.May 6, 17:41 UTCMonitoring - A fix has been implemen...read more |
| 2020-05-06 16:01 | Increased Latency and Errors | minor | 2 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2020-04-09 19:26 | Intermittent Latency | none | 0 second | Apr 9, 19:26 UTCResolved - This incident has been resolved.Apr 9, 17:06 UTCMonitoring - A fix has been implemen...read more |
| 2020-04-09 16:20 | Intermittent Latency | minor | 3 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2020-04-09 00:55 | Intermittent Service Latency | none | 0 second | Apr 9, 00:55 UTCResolved - This incident has been resolved.Apr 8, 18:44 UTCMonitoring - We have been experienci...read more |
| 2020-04-08 18:44 | Intermittent Service Latency | minor | 6 hrs, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2020-01-12 18:16 | Latency Issue on Pod 1 | none | 0 second | Jan 12, 18:16 UTCResolved - The latency issue has been resolved and all systems have been restored to full operat...read more |
| 2020-01-12 17:37 | Latency Issue on Pod 1 | none | 39 mins | The latency issue has been resolved and all systems have been restored to full operation as of 10:02 am PT.The latency issue has been resolved and all systems have been restored to full operation as of 10:02 am PT. |
| 2019-11-07 22:57 | Possible Missing Music on Hold | none | 0 second | Nov 7, 22:57 UTCResolved - One of our call providers was experiencing a network issue that may have impacted a s...read more |
| 2019-11-07 22:20 | Possible Missing Music on Hold | minor | 37 mins | One of our call providers was experiencing a network issue that may have impacted a small number of inbound calls...read more |
| 2019-10-15 17:50 | Possible US Tollfree Number Carrier Issue | none | 0 second | Oct 15, 17:50 UTCResolved - Our carrier is reporting all service issues have been resolved. UJET has not detecte...read more |
| 2019-10-15 17:17 | Possible US Tollfree Number Carrier Issue | none | 33 mins | Our carrier is reporting all service issues have been resolved. UJET has not detected any impact to our service ...read more |
| 2019-08-29 19:53 | System Latency | none | 0 second | Aug 29, 19:53 UTCResolved - This issue has been fully resolved. We will continue to monitor internally and follow...read more |
| 2019-08-29 18:33 | System Latency | minor | 1 hr, 20 mins | This issue has been fully resolved. We will continue to monitor internally and follow up with any additional inqu...read more |
| 2019-07-22 20:32 | Elevated Errors | none | 0 second | Jul 22, 20:32 UTCResolved - UJET has confirmed all systems are operating normally and service has been fully rest...read more |
| 2019-07-22 19:43 | Elevated Errors | none | 49 mins | UJET has confirmed all systems are operating normally and service has been fully restored.UJET has confirmed all systems are operating normally and service has been fully restored. |
| 2019-07-17 16:21 | Service Latency | none | 0 second | Jul 17, 16:21 UTCResolved - This incident has been resolved.Jul 17, 04:09 UTCMonitoring - A fix has been implemen...read more |
| 2019-07-17 00:16 | Service Latency | major | 16 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |