Current Status: Vetspire is UP
We checked the official Vetspire status page for updates 2 mins, 36 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-07-16 10:24 | We're currently seeing a partial outage impacting Vetspire Support, which runs on Freshdesk and Micr... | minor | 10 hrs, 53 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-23 13:49 | SEV2: Compliance Dashboard Contact Column Icons Not Working | minor | 92 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-23 13:27 | SEV2 Reason for Visit and Appointment note fields not displaying text entered until second click of ... | minor | 0 second | Our Development team is actively working on implementing a fix for this issue. We appreciate your patience and wi...read more |
| 2025-06-23 12:15 | Vetspire Support AI Bot Outage — Extended Wait Times | major | 21 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-19 09:52 | SEV 1: Connection issue with Print nod | none | 1 hr, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-19 08:21 | SEV 1- Unable to access certain Patient Charts | none | 47 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-12 14:36 | Google widespread service disruption | major | 1 hr, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-05 11:51 | SMS Auto Confirmation restrictions placed by Verizon and AT&T | none | 120 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-29 09:19 | SEV:1 Unable to select times when rescheduling appointments | none | 7 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-09 15:28 | Issue with changing quantities on Estimate | minor | 1 hr, 27 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-28 18:30 | 3rd Party Outage: SMS Delivery Failures from AT&T Network to a Subset of Twilio Numbers (US Only) | none | 0 second | Apr 28, 14:30 EDTResolved - This incident has been resolved.Apr 3, 07:43 EDTUpdate - We are continuing to invest...read more |
| 2025-04-28 13:57 | Antech Invalid Credentials | none | 0 second | Apr 28, 09:57 EDTResolved - This incident has been resolved.Apr 28, 09:56 EDTIdentified - Antech has triggered an...read more |
| 2025-04-17 13:58 | Online Booking Outage | none | 0 second | Apr 17, 09:58 EDTResolved - This incident has been resolved.Apr 17, 09:54 EDTMonitoring - Issue has been found an...read more |
| 2025-04-12 13:21 | Issue with Encounter Formating | none | 0 second | Apr 12, 09:21 EDTResolved - This incident has been resolved.Apr 11, 08:29 EDTMonitoring - A fix has been deployed...read more |
| 2025-04-12 13:21 | Rx Label Wrap Text issue | none | 0 second | Apr 12, 09:21 EDTResolved - This incident has been resolved.Apr 11, 08:40 EDTMonitoring - A fix has been deployed...read more |
| 2025-04-11 19:20 | [SEV-2] Idexx lab orders failing for `other` breeds | none | 0 second | Apr 11, 15:20 EDTResolved - This incident has been resolved.Apr 11, 10:03 EDTMonitoring - The fix has been deploy...read more |
| 2025-04-10 18:39 | SEV2 - Rx label not Wrapping text and cutting of RX formatting | none | 0 second | Apr 10, 14:39 EDTResolved - This has been resolvedApr 10, 12:03 EDTInvestigating - We are aware of and working on...read more |
| 2025-04-03 11:42 | 3rd Party Outage - Idexx IHD and Reference lab ordering outage | none | 0 second | Apr 3, 07:42 EDTResolved - This incident has been resolved.Apr 2, 15:42 EDTInvestigating - Idexx is currently e...read more |
| 2025-03-31 22:25 | 3rd party outage- Idexx Outage | none | 0 second | Mar 31, 18:25 EDTResolved - This incident has been resolved.Mar 29, 08:22 EDTMonitoring - Idexx has completed a f...read more |
| 2025-03-25 12:20 | SEV-2 Inconsistent Prescription Refill Counts | none | 0 second | Mar 25, 08:20 EDTResolved - This incident has been resolved.Mar 6, 11:42 ESTUpdate - We have a fix that is under...read more |
| 2025-03-17 16:45 | SEV-2 Client/Patient/Chart Configuration | none | 0 second | Mar 17, 12:45 EDTResolved - We’re happy to share that the issue has now been fully resolved. After thorough testi...read more |
| 2025-03-17 14:38 | We are investigating a possible Vetspire/Antech integration issue. | none | 0 second | Mar 17, 10:38 EDTResolved - This incident has been resolved.Mar 17, 10:33 EDTIdentified - The issue has been iden...read more |
| 2025-03-13 11:56 | SEV 2: The schedule Appointment Button showing in Email when location has online booking toggled off | none | 0 second | Mar 13, 07:56 EDTResolved - This incident has been resolved.Mar 6, 11:52 ESTUpdate - We have inalized a fix for ...read more |
| 2025-03-04 08:00 | SEV-2 Full medical records timing out | none | 0 second | Mar 4, 03:00 ESTResolved - This incident has been resolved.Mar 3, 11:38 ESTUpdate - We are continuing to work o...read more |
| 2025-03-03 14:28 | SEV2 Missing Date in March on Providers Schedule | none | 0 second | Mar 3, 09:28 ESTResolved - This incident has been resolved.Feb 28, 13:37 ESTInvestigating - We are currently inv...read more |
| 2025-02-04 13:48 | SEV 2: Sporadic Error message when loading the Ledger report for certain locations | none | 0 second | Feb 4, 08:48 ESTResolved - This incident has been resolved.Feb 3, 14:07 ESTInvestigating - Certain locations ar...read more |
| 2025-01-30 10:12 | SEV 2-Vet & Tech Names Not Auto-Populating Under Encounter Footer | none | 21 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-21 12:43 | SEV2- Wellness Plan Consumption Issue affecting some clients | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-12-18 02:00 | SEV-2 Online Booker not allowing clients to book, Error message | minor | 58 hrs, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-16 08:33 | Antech Outage | none | 1 hr, 21 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-11 12:39 | SEV-2 Declined Immunization showing as a reminder in Patient Reminder Section | none | 43 hrs, 43 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-10 14:08 | 3rd Party outage- Antech | minor | 47 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-06 14:09 | SEV-2 Historical Reminders not populating | minor | 65 hrs, 51 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-03 17:48 | Mark Reconciled button does not work if amount in Total Cash to be Depsited is more than $999.99 | minor | 0 second | We are aware of issues with reconciling end of day if the Total Cash to be Deposited is over $999.00. We are inve...read more |
| 2024-12-02 15:01 | SEV-2 Formatting/functional issues with Text in encounters | none | 26 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-28 20:43 | Outage for book.your.vet online booking and payment links | critical | 15 hrs, 33 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-25 11:01 | Investigating Frequent SDF popups | minor | 3 hrs, 38 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-20 14:30 | SEV-2 Duplicate Reminders | minor | 20 hrs, 52 mins | We have deployed a fix!We have deployed a fix! |
| 2024-11-19 15:16 | Third-Party Integrations (Labs) - Antech is reporting an outage | none | 42 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-19 14:47 | SDF- For Invoices & Estimates | critical | 9 mins | We have resolved this issue. You may have to refresh or log out and back into Vetspire.We have resolved this issue. You may have to refresh or log out and back into Vetspire. |
| 2024-11-19 13:12 | Unable to save changes on Packages | none | 42 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-18 12:59 | SDF when selecting the "save" button on packages. | minor | 24 hrs, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-06 15:38 | CardPointe/CardConnect Gateway Disruption | none | 24 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-03 09:30 | SDF when trying to access an invoice | minor | 1 hr, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-28 14:32 | Partial Vetconnect PLUS ordering delay | major | 5 hrs, 53 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-28 13:39 | Antech Outage- Unable to order labs or login to Antech portal | critical | 6 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-24 09:09 | SEV-1 Unable to download/email Invoices and Estimates | minor | 26 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-23 14:02 | Issue with Reminders in chart | minor | 1 hr, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-22 15:45 | SEV-1 Unable to load certain invoices | minor | 57 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-21 13:33 | IDEXX Ordering Delay | none | 6 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |