Current Status: Vonage is UP
We checked the official Vonage status page for updates 4 mins, 48 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-10 19:18 | IR27152 - Subset number range failing to connect in NAM | none | 1 hr, 5 mins | This issue has been resolved. If you are still experiencing issues please contact Support.This issue has been resolved. If you are still experiencing issues please contact Support. |
| 2025-06-08 11:23 | IR27136 - Chinese Inbound numbers not connecting | minor | 0 second | Vonage continues to work with the carrier in region and provide updates directly to affected customers. Communica...read more |
| 2025-06-05 11:15 | IR27150 - Unable to send webchat messages | none | 0 second | We are aware of an issue affecting Webchat messages which is now resolved. Please reach out to support if you are...read more |
| 2025-06-04 11:29 | IR27148 - Agent workspace - issue with releasing digital interactions | minor | 1 hr, 6 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-06-03 16:37 | IR27147 - Inbound call failures EMEA | none | 2 hrs, 9 mins | This issue has been resolved. If you are still experiencing issues please contact Support.This issue has been resolved. If you are still experiencing issues please contact Support. |
| 2025-05-31 10:01 | VCCI - GTT outage | minor | 29 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-05-28 22:08 | IR27144 - Inbound call failures NAM | none | 5 mins | This issue has been resolved. If you are still experiencing issues please contact Support.This issue has been resolved. If you are still experiencing issues please contact Support. |
| 2025-05-22 19:26 | IR27143 - NAM WebRTC calls not connecting | minor | 40 mins | This issue has been resolved. If you are still affected by this issue, please reload your browser. We are now wor...read more |
| 2025-05-19 09:57 | IR27139 VCC: EMEA - Calls not connecting - Belgium | minor | 3 hrs, 47 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-05-13 05:04 | IR27138 - Delay in EMEA dashboards | minor | 1 hr | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-05-09 09:57 | IR27137 - EMEA - Contactpad not loading and platform not reachable | major | 100 hrs, 1 min | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-05-01 13:58 | IR27135 - WebRTC connection problems | minor | 283 hrs, 57 mins | This issue has been resolved in Google Chrome after the new Chrome version (136.0.7103.92/.93) was released. Add...read more |
| 2025-04-14 08:35 | IR27133 VCC: Multi Factor Authentication not sending emails. | minor | 7 hrs, 40 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-04-11 10:27 | IR27131 VCC: Outbound Calling Issues - EMEA | minor | 2 hrs, 48 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-10 17:18 | IR27130 VCC: Real Time Dashboards timing out | minor | 24 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-09 07:43 | IR27127 VCC: Inbound numbers not reachable - APAC | minor | 4 hrs, 30 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-04-01 19:08 | IR27124 VCC: PCI Pal Connection Issues - NAM | minor | 12 hrs, 46 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-04-01 18:26 | IR27123 VCC: Connection Issues - EMEA | none | 0 second | Between 16:31 UTC and 16:39 UTC in the EMEA region we observed a reduction in call connect success rates. The iss...read more |
| 2025-04-01 16:15 | IR27122 VCC: Webhooks Delay - NAM (Richmond) | minor | 3 hrs, 6 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-03-28 15:40 | IR27119 VCC: NAM Portland - Interface Slowness | minor | 4 hrs, 54 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-03-24 23:01 | IR27116 - APAC Calls to +614 prefix not connecting | major | 1 hr, 30 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-03-21 09:23 | IR27114 - Two-Factor Authentification (2FA) email delays | minor | 3 hrs, 10 mins | This issue has been resolved.This issue has been resolved. |
| 2025-03-14 12:29 | IR27112 - Inbound numbers failing to connect | minor | 34 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-03-11 15:27 | IR27110 - Historical analytics and real time data missing | minor | 24 hrs, 38 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-11 02:14 | IR27109 VCC: Historical Analytics - Dashboards not accessible. | minor | 11 hrs, 24 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-03-04 09:29 | IR27108 VCC: Call connection problems. | minor | 7 hrs, 27 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-02-26 14:03 | IR27105 VCC: Virtual Assistant Issues | minor | 2 hrs, 24 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-02-24 08:50 | IR27103 VCC: SCV WrapUp issues in NAM | minor | 44 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-21 01:08 | IR27102 - EMEA WebRTC calls cannot be accepted | major | 9 hrs, 40 mins | This issue has been resolved. If you are still experiencing issues, please contact Support.This issue has been resolved. If you are still experiencing issues, please contact Support. |
| 2025-02-20 15:22 | IR27101 VCC: Inability to initiate PCI Pal payment. | minor | 2 hrs, 57 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-02-13 10:20 | IR27099 - Call quality issues and calls not connecting for BYON/Agent Connect | major | 9 hrs, 13 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-02-12 08:50 | IR27098 - Inbound numbers failing to connect | critical | 14 hrs, 43 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-02-06 10:02 | IR27094 - Call controls not working and agent stuck in statuses | minor | 33 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-01-21 11:24 | IR27085 VCC: Problem with sending emails from the platform. | minor | 2 hrs, 33 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-01-02 12:20 | IR27065 - Poland to Poland calls with no caller ID | minor | 189 hrs, 44 mins | This issue has been resolved. If you are still experiencing issues, please contact Support.This issue has been resolved. If you are still experiencing issues, please contact Support. |
| 2024-12-27 21:01 | IR27083 - Virtual Assistant integration issues | minor | 64 hrs, 52 mins | This issue has been resolved. If you are still experiencing issues, please contact Support.This issue has been resolved. If you are still experiencing issues, please contact Support. |
| 2024-12-12 09:33 | IR27076 - ContactPad increased memory usage in Google Chrome | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-12-03 21:06 | IR27081 - NAM VCC portal and ContactPad outage | critical | 2 hrs, 51 mins | This issue has been resolved. If you are still experiencing issues, please contact Support.This issue has been resolved. If you are still experiencing issues, please contact Support. |
| 2024-11-14 13:31 | IR27078 - Bulgarian numbers not reachable | major | 19 hrs, 4 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-11-10 18:51 | VCC Contact Pad UI issue | none | 2 hrs, 31 mins | Chrome Browser extensions have been identified as the cause for this issue. If you are experiencing Contact Pad U...read more |
| 2024-11-06 09:08 | IR27074 - Error in Salesforce for Connect users | minor | 144 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-30 18:09 | IR27073 - ContactPad object popping in Salesforce issue | minor | 1 hr, 41 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-10-30 14:53 | IR 27072 - Log a Call issues EMEA and NAM | minor | 1 hr, 53 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-10-29 14:48 | IR27071 - NAM ContactPad not loading | major | 3 hrs, 14 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-10-26 13:46 | IR27070 Inbound Calling Sweden | none | 2 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-24 17:37 | IR27063 - VBC UI issues for Integrated Experience (SPOG) customers | minor | 20 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-18 09:54 | IR27060 VCC: MSTeams Presence Issues | none | 46 hrs, 51 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-09-17 10:40 | IR27058 Authentication Error VBC Applications | none | 3 hrs, 23 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-09-16 14:45 | IR27056 - Vonage Business app login issues on NAM | none | 4 hrs, 25 mins | Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.Service is now recovered and we are monitoring. If you are still experiencing issues please contact support. |
| 2024-09-10 08:26 | Unable to raise cases via Community Hub | major | 4 hrs, 23 mins | This issue has now been resolved. We apologise for any inconvenience this has caused.This issue has now been resolved. We apologise for any inconvenience this has caused. |