Current Status: Vonage is UP
We checked the official Vonage status page for updates 2 mins, 3 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-07-24 11:51 | IR27172 - UK mobile calls not connecting | major | 96 hrs, 21 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-17 19:19 | IR27168 - Screen Recording and Conversation Analyzer transcription not displayed on Interaction Cont... | minor | 26 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-15 17:23 | IR27166 - Agents unable to log-in | minor | 1 hr, 9 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-07-09 16:01 | IR27163 - SCV dial pad log in problems in NAM | minor | 51 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-07-07 18:28 | IR27162 - NAM temporary platform outage | major | 1 hr, 32 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-06-23 10:19 | IR27157 - Visual engagement | minor | 40 mins | This is solved. Visual engagement functions have been restored.This is solved. Visual engagement functions have been restored. |
| 2025-06-17 11:04 | IR27156 - Login issues in the VCC NAM admin portal | none | 0 second | We were aware of a login issue impacting the VCC NAM admin portal. Service is now recovered. If you are still exp...read more |
| 2025-06-16 10:04 | IR27155 - Issues with the Community Hub portal | minor | 2 hrs, 3 mins | The incident has been resolved. If you are still experiencing issues please contact Support.The incident has been resolved. If you are still experiencing issues please contact Support. |
| 2025-06-10 19:18 | IR27152 - Subset number range failing to connect in NAM | none | 1 hr, 5 mins | This issue has been resolved. If you are still experiencing issues please contact Support.This issue has been resolved. If you are still experiencing issues please contact Support. |
| 2025-06-08 11:23 | IR27136 - Chinese Inbound numbers not connecting | minor | 0 second | Vonage continues to work with the carrier in region and provide updates directly to affected customers. Communica...read more |
| 2025-06-05 11:15 | IR27150 - Unable to send webchat messages | none | 0 second | We are aware of an issue affecting Webchat messages which is now resolved. Please reach out to support if you are...read more |
| 2025-06-04 11:29 | IR27148 - Agent workspace - issue with releasing digital interactions | minor | 1 hr, 6 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-06-03 16:37 | IR27147 - Inbound call failures EMEA | none | 2 hrs, 9 mins | This issue has been resolved. If you are still experiencing issues please contact Support.This issue has been resolved. If you are still experiencing issues please contact Support. |
| 2025-05-31 10:01 | VCCI - GTT outage | minor | 29 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-05-28 22:08 | IR27144 - Inbound call failures NAM | none | 5 mins | This issue has been resolved. If you are still experiencing issues please contact Support.This issue has been resolved. If you are still experiencing issues please contact Support. |
| 2025-05-22 19:26 | IR27143 - NAM WebRTC calls not connecting | minor | 40 mins | This issue has been resolved. If you are still affected by this issue, please reload your browser. We are now wor...read more |
| 2025-05-19 09:57 | IR27139 VCC: EMEA - Calls not connecting - Belgium | minor | 3 hrs, 47 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-05-13 05:04 | IR27138 - Delay in EMEA dashboards | minor | 1 hr | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-05-09 09:57 | IR27137 - EMEA - Contactpad not loading and platform not reachable | major | 100 hrs, 1 min | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-05-01 13:58 | IR27135 - WebRTC connection problems | minor | 283 hrs, 57 mins | This issue has been resolved in Google Chrome after the new Chrome version (136.0.7103.92/.93) was released. Add...read more |
| 2025-04-14 08:35 | IR27133 VCC: Multi Factor Authentication not sending emails. | minor | 7 hrs, 40 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-04-11 10:27 | IR27131 VCC: Outbound Calling Issues - EMEA | minor | 2 hrs, 48 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-10 17:18 | IR27130 VCC: Real Time Dashboards timing out | minor | 24 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-09 07:43 | IR27127 VCC: Inbound numbers not reachable - APAC | minor | 4 hrs, 30 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-04-01 19:08 | IR27124 VCC: PCI Pal Connection Issues - NAM | minor | 12 hrs, 46 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-04-01 18:26 | IR27123 VCC: Connection Issues - EMEA | none | 0 second | Between 16:31 UTC and 16:39 UTC in the EMEA region we observed a reduction in call connect success rates. The iss...read more |
| 2025-04-01 16:15 | IR27122 VCC: Webhooks Delay - NAM (Richmond) | minor | 3 hrs, 6 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-03-28 15:40 | IR27119 VCC: NAM Portland - Interface Slowness | minor | 4 hrs, 54 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-03-24 23:01 | IR27116 - APAC Calls to +614 prefix not connecting | major | 1 hr, 30 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-03-21 09:23 | IR27114 - Two-Factor Authentification (2FA) email delays | minor | 3 hrs, 10 mins | This issue has been resolved.This issue has been resolved. |
| 2025-03-14 12:29 | IR27112 - Inbound numbers failing to connect | minor | 34 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-03-11 15:27 | IR27110 - Historical analytics and real time data missing | minor | 24 hrs, 38 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-11 02:14 | IR27109 VCC: Historical Analytics - Dashboards not accessible. | minor | 11 hrs, 24 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-03-04 09:29 | IR27108 VCC: Call connection problems. | minor | 7 hrs, 27 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-02-26 14:03 | IR27105 VCC: Virtual Assistant Issues | minor | 2 hrs, 24 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-02-24 08:50 | IR27103 VCC: SCV WrapUp issues in NAM | minor | 44 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-21 01:08 | IR27102 - EMEA WebRTC calls cannot be accepted | major | 9 hrs, 40 mins | This issue has been resolved. If you are still experiencing issues, please contact Support.This issue has been resolved. If you are still experiencing issues, please contact Support. |
| 2025-02-20 15:22 | IR27101 VCC: Inability to initiate PCI Pal payment. | minor | 2 hrs, 57 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-02-13 10:20 | IR27099 - Call quality issues and calls not connecting for BYON/Agent Connect | major | 9 hrs, 13 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-02-12 08:50 | IR27098 - Inbound numbers failing to connect | critical | 14 hrs, 43 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-02-06 10:02 | IR27094 - Call controls not working and agent stuck in statuses | minor | 33 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-01-21 11:24 | IR27085 VCC: Problem with sending emails from the platform. | minor | 2 hrs, 33 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2025-01-02 12:20 | IR27065 - Poland to Poland calls with no caller ID | minor | 189 hrs, 44 mins | This issue has been resolved. If you are still experiencing issues, please contact Support.This issue has been resolved. If you are still experiencing issues, please contact Support. |
| 2024-12-27 21:01 | IR27083 - Virtual Assistant integration issues | minor | 64 hrs, 52 mins | This issue has been resolved. If you are still experiencing issues, please contact Support.This issue has been resolved. If you are still experiencing issues, please contact Support. |
| 2024-12-12 09:33 | IR27076 - ContactPad increased memory usage in Google Chrome | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-12-03 21:06 | IR27081 - NAM VCC portal and ContactPad outage | critical | 2 hrs, 51 mins | This issue has been resolved. If you are still experiencing issues, please contact Support.This issue has been resolved. If you are still experiencing issues, please contact Support. |
| 2024-11-14 13:31 | IR27078 - Bulgarian numbers not reachable | major | 19 hrs, 4 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-11-10 18:51 | VCC Contact Pad UI issue | none | 2 hrs, 31 mins | Chrome Browser extensions have been identified as the cause for this issue. If you are experiencing Contact Pad U...read more |
| 2024-11-06 09:08 | IR27074 - Error in Salesforce for Connect users | minor | 144 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-30 18:09 | IR27073 - ContactPad object popping in Salesforce issue | minor | 1 hr, 41 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |